Alicia Birru
Hamilton,ON
Summary
Strong, collaborative and hardworking leader and problem-solver dedicated to promote organizational efficiency as well as engaged and empowered word culture. Uses independent decision-making skills and sound judgment to positively impact company success. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Friendly candidate ready and dedicated to applying training, monitoring and morale-building abilities to boost performance and enhance employee engagement.
Overview
2
2
years of professional experience
Work History
Personal Shopper
Loblaws
10.2020 - 08.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Collaborated with store managers and sales associates to ensure integration of personal shopping services.
Boba Barista
Real Fruit Bubble Tea
02.2020 - 08.2020
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to health and safety standards.
Education
Bachelor of Engineering - Chemical Engineering
McMaster University
Hamilton, ON06.2027
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Relationship Building
- Upbeat and Outgoing Attitude
Additional Information
Fully bilingual in French and English.
SmartServe Certified since 2022
Hobbies
- Cooking and baking
- Reading
- Crocheting
Timeline
Personal Shopper
Loblaws
10.2020 - 08.2022
Boba Barista
Real Fruit Bubble Tea
02.2020 - 08.2020
Bachelor of Engineering - Chemical Engineering
McMaster University
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