Alice Guillaume
PH3-25 Fairview Road, Mississauga,Ontario
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
3
3
years of professional experience
18
18
years of post-secondary education
2
2
Certifications
Work History
Bilingual solution agent
Coca-Cola
03.2023 - Current
- Place orders for customers
- Create support tickets and service tickets
- Customer service.
- Assist customers via chat.
Keyholder
Bulk Barn
08.2021 - 03.2023
- Count the cash registers
- Send paperwork to the head office
- Open and close the store
- Customer service
- Effectuate bank deposits
- Fill the bulk items
- Completing cleaning tasks (filling the dishwasher, cleaning the surfaces, mopping the floor etc.)
- Completing online orders
- Organizing and stocking the back room.
Bilingual Customer Representative, Contact
Driasi
05.2021 - 08.2021
- Informing clients about their insurance policies
- Changing addresses and phone numbers
- Updating billing information
- Folding letters
- Acting on client's requests.
Education
Bachelor of Psychology -
University of Ottawa
Ottawa, ON 09.2018 - 06.2023
École Secondaire Catholique Nouvelle-Alliance
09.2012 - 06.2018
École Élémentaire La Source
09.2010 - 06.2012
Académie St-Louis De France
09.2004 - 06.2010
Skills
Certification
First Aid and CPR, Certificate Barrie December 2017
Activities
- Leisure Passion for fashion
- Arts Swimming
References
Reference will be provided upon request.
Timeline
Bilingual solution agent
Coca-Cola
03.2023 - Current
Keyholder
Bulk Barn
08.2021 - 03.2023
Bilingual Customer Representative, Contact
Driasi
05.2021 - 08.2021
Bachelor of Psychology -
University of Ottawa
09.2018 - 06.2023
École Secondaire Catholique Nouvelle-Alliance
09.2012 - 06.2018
École Élémentaire La Source
09.2010 - 06.2012
Académie St-Louis De France
09.2004 - 06.2010
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