Alice Gonzales

Responsible of the following:

• Ordering and Inventory
• Scheduling
• Health and Safety Officer
• People Lead
• Training
• Marketing
• Cash Control

GEL (Guest Experience Leader) Manager:

> Responsible on Product training and launching

> Monitoring Medallia (customer survey)

> Store set-up on special events

Food Safety Manager:

> Monitor Food Safety Daily Checklist

> Assistant Kitchen Manager - responsible in implementing food safety practices to staff

Sales and Marketing Programs and Promos
• Sales Target Achievement
• Manages the Store’s Business Channels
• Designs the Store’s Suggestive Selling Program with Crew Incentive
• Responsible for the Store’s Local Marketing activities
• Ensures that Corporate Marketing Programs are well-implemented at the store.
• Conducts market Intelligence on Competition within the Retail Trade Area (RTA)
• Implements Customer Relations/Network building projects
• In-charge of store merchandising implementation

Service Quality Manager/Customer Service Coach
• Ensures quality delivery of Store FSC
• Ensures Service and Service Process Rating is > 90%
• Ensure the cleanliness, orderliness, sanitation and waste management of all
service and front areas
• Sales Target achievement through various sales building activities
(Sell More, Sell Big, Suggestive Selling)
• Customer Service Relation Manager

Sales and Marketing Programs and Promos
• Sales Target Achievement
• Manages the Store’s Business Channels
• Designs the Store’s Suggestive Selling Program with Crew Incentive
• Responsible for the Store’s Local Marketing activities
• Ensures that Corporate Marketing Programs are well-implemented at the store.
• Conducts market Intelligence on Competition within the Retail Trade Area (RTA)
• Implements Customer Relations/Network building projects
• In-charge of store merchandising implementation