Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lynsey Kaiser

Kelowna,BC

Summary

More than 7 years of dedicated experience in HVAC-R industry, concentrating on driving sales growth and customer satisfaction.

Proficient in identifying customer needs, providing personalized solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Refrigerative Supply LTD
03.2019 - Current
  • Engaged with vendors and suppliers to optimize equipment selection, pricing, and availability.
  • Developed strong relationships with clients to ensure repeat business and satisfaction.
  • Provided quotes for refrigeration equipment by completing box load calculations, and by crossing existing equipment
  • Placed orders promptly and coordinated follow-up on backorders with manufacturers.
  • Participated in sales training and workshops to improve sales techniques and product knowledge.
  • Assisted in training new sales staff on company policies and product knowledge.
  • Performed yearly store inventory to maintain accurate records.
  • Handled responsibilities in 24-hour on-call rotation for emergency situations.

HVAC technician

Pro-Temp Mechanical
01.2018 - 02.2019
  • Troubleshot and repaired equipment in response to service calls.
  • Executed preventative maintenance on both commercial and residential equipment.
  • Installed units for commercial and residential applications
  • Managed customer interactions, writing work orders and collecting payments effectively.

Bartender and Manager

Sturgeon Hall
05.2012 - 01.2018
  • Oversaw all front of house operations, ensuring smooth daily functionality.
  • Managed up to five staff members while bartending during peak hours.
  • Assisted in hiring and training new staff to maintain high service standards.
  • Completed weekly inventory for bar and restaurant to optimize stock management.
  • Executed cash outs and deposits in office, maintaining accurate financial records.
  • Opened and closed restaurant, adhering to established protocols and procedures.

Education

Refrigeration and Air Conditioning Mechanic Pre Apprenticeship Certificate -

Okanagan College Penticton
Penticton
01.2018

Women In Trades Training -

Okanagan College Kelowna
Kelowna
12.2016

Graduated -

Kelowna Secondary School
Kelowna
01.2005

Skills

  • Exceptional customer service
  • Quote preparation
  • Equipment selection
  • Superior organizational skills
  • Problem solving
  • Time management
  • Effective communication
  • Customer relationship building

Certification

  • Copeland Wholesale level 1 and 2, 03/27/24
  • Occupational First Aid Level 1, 03/15/24
  • Hardi Level 1, 2 and 3 Counter Sales Specialist, 12/01/22-12/01/24
  • Gas Appliance Service Technician C Level, 01/03/18
  • Canada’s Ozone Layer Protection Awareness Program For Air Conditioning and Refrigeration Systems, 12/01/17
  • WHMIS 12/6/24
  • Transportation of Dangerous Goods 12/31/24

References

Aidin Hassannia, Business Development, Copeland- 250-418-5765

Louis Drummond, Owner/Operator Sturgeon Hall 250-575-4025

More references available upon request

Timeline

Inside Sales Representative

Refrigerative Supply LTD
03.2019 - Current

HVAC technician

Pro-Temp Mechanical
01.2018 - 02.2019

Bartender and Manager

Sturgeon Hall
05.2012 - 01.2018

Refrigeration and Air Conditioning Mechanic Pre Apprenticeship Certificate -

Okanagan College Penticton

Women In Trades Training -

Okanagan College Kelowna

Graduated -

Kelowna Secondary School

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Lynsey Kaiser