Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gillian Findlay

Renfrew,ON

Summary

Dedicated and punctual worker with 5+ years of exceptional customer service experience with great communication skills and work ethic. Thrives in new and fast-paced environments with urge to expand experience and learn new things.


Overview

6
6
years of professional experience

Work History

Residential Cleaner

Freelance
12.2023 - Current
  • Communicated effectively with clients in regards to availability, specifications, quotes and payment methods.
  • Implemented environmentally friendly cleaning practices, reducing use of harsh chemicals in client homes.
  • Demonstrated flexibility and adaptability when accommodating unique client requests or last-minute scheduling changes.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Residential Cleaner

Feather And Broom
03.2023 - 12.2023
  • Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs with meticulous attention to detail.
  • Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
  • Washed windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
  • Evaluated areas and selected most suitable cleaning materials and solutions for different types of linens, furniture, flooring, and surfaces.

Quality Control/ Field Technician

Coco Paving
05.2022 - 01.2023
  • Operated company vehicles on daily basis in and around Ottawa navigating to job sites
  • Tested compaction and density of asphalt using nuclear gage while practicing safety protocols
  • Conducted laboratory testing using different variety of equipment for specific materials
  • Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collected asphalt samples accordingly, following specific guidelines of safety around large amounts of operating equipment

Front Desk Agent

Calabogie Peaks Hotel
09.2021 - 05.2022
  • Handled incoming calls and emails professionally, directing inquiries to appropriate personnel as needed.
  • Greeting and checking in guests while providing them with an in-detail description of the area, amenities onsite, and nearby attractions
  • Worked regularly with Microsoft Word, printers, scanners, and laminators.
  • Contributed to development of promotional materials for events held at hotel, increasing event bookings.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Delivery Driver

Dominos's Pizza
08.2021 - 12.2021
  • Operated personal motor vehicle safely and efficiently
  • Answered phone calls and took orders in store demonstrating cash handling and customer service
  • Transported food in 10 kilometer radius in a timely manner
  • Assisted in preparing product for large orders for weddings and events

Gas Attendant

Stinsons
05.2021 - 08.2021
  • Ensured accurate cash handling and maintained balanced register at the end of each shift.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for customer convenience.
  • Checked customer identification for cigarette and lottery sales.
  • Maintained cleanliness of bathrooms, common areas and outdoor seating resulting in a welcoming environment for customers.
  • Experienced high volume of customers inside while observing the outdoor POS use and safety of customers

Cashier

Mark’s
06.2020 - 01.2021
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales rates.
  • Participated in storewide audits, ensuring accuracy of inventory counts and displays.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.

Front Desk Receptionist

Kenwood Athletic Centre
10.2019 - 02.2020
  • Handled incoming calls professionally and efficiently, addressing inquiries about memberships, hours and onsite amenities
  • Supported group fitness instructors by preparing classrooms before classes began and ensuring all necessary equipment was available.
  • Kept front desk, lobby and equipment clean, clutter-free and orderly to present attractive atmosphere.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Organized, maintained and updated information in computer databases.

Cashier

Wendy’s
07.2018 - 06.2019
  • Record customer orders accurately, collect payment via cash, credit, or debit card, and make change.
  • Maintained clean and orderly work station.
  • Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
  • Trained new employees on proper cash handling procedures and point-of-sale technology use.
  • Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
  • Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.

Education

Certification -

GoClean Co
11.2022

High School Diploma -

Arnprior District High School
Arnprior, ON
06.2021

Certification -

Hunter’s Education And Canadian Firearms Safety Course
Renfrew, ON
05.2016

Skills

  • Strong sense of commitment and responsibility
  • Excellent time management skills
  • Quick hands-on learner
  • Successfully adapt in fast paced environment
  • Advanced interpersonal skills
  • Cash management and reconciliation
  • Able to understand and follow procedures, safety regulations and legislation
  • Very familiar with Microsoft Word, Outlook and office equipment
  • Chemical Handling

Timeline

Residential Cleaner

Freelance
12.2023 - Current

Residential Cleaner

Feather And Broom
03.2023 - 12.2023

Quality Control/ Field Technician

Coco Paving
05.2022 - 01.2023

Front Desk Agent

Calabogie Peaks Hotel
09.2021 - 05.2022

Delivery Driver

Dominos's Pizza
08.2021 - 12.2021

Gas Attendant

Stinsons
05.2021 - 08.2021

Cashier

Mark’s
06.2020 - 01.2021

Front Desk Receptionist

Kenwood Athletic Centre
10.2019 - 02.2020

Cashier

Wendy’s
07.2018 - 06.2019

Certification -

GoClean Co

High School Diploma -

Arnprior District High School

Certification -

Hunter’s Education And Canadian Firearms Safety Course

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Gillian Findlay