Dedicated professional with a strong commitment to delivering exceptional service and fostering a positive environment. Proven ability to communicate effectively and make informed decisions while collaborating with team members. Highly organized and detail-oriented, with a focus on retaining information and attentive listening. Consistently ensures high-quality presentation and performance across various fields.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Residential Cleaner
Mopify
01.2023 - 01.2025
Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
Optometric Assistant/Receptionist
Beyond Vision
01.2023 - 01.2024
Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
Enhanced patient satisfaction by providing efficient and friendly service during their visits.
Educated patients on proper contact lens care, reducing the incidence of infections and complications.
Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Sales Associate
Hot Topic
01.2022 - 01.2024
Delivered outstanding customer service and driving sales in a dynamic retail environment.
Managing inventory, creating visually appealing merchandise displays, and fostering a welcoming atmosphere for customers.
Proven ability to work collaboratively within a team setting, meeting and achieving sales goals.
Strong communication amongst team members and customers - enhancing the shopping experience.
Keen understanding of customers needs and how to meet them.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Human Rights Worker
Neighborhood Bridges
01.2022 - 01.2024
Provided caregiving and mentorship to high-risk teenagers - working one on one along side as a 24hr rotating team member.
Employment included chores such as cooking, cleaning, running errands, attending appointments & meetings, and caregiver duties such as medication administration, employment, and education services.
Updated client documentation for accurate, compliant and current records.
Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
Supported clients and families with empathy and compassion during difficult times.
Provided key emotional support to special needs youth.
Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
Worked with individuals with special needs to increase social skills and independence.
Provided emotional support to enhance well-being and coping skills.
Provided assistance to individuals with disabilities by helping with activities of daily living.
Child Development Worker
Abbottsfield Youth Project (AYP) Society
01.2022 - 01.2023
Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
Evaluated children''s progress using standardized assessment tools, adjusting instructional strategies as needed for optimal results.
Fostered creativity and self-expression through art, music, and dramatic play activities.
Implemented positive reinforcement techniques to encourage desired behaviors among children in the classroom setting.
Boosted cognitive abilities with engaging puzzles, memory games, and problem-solving tasks.
Provided parents with regular updates on their child''s progress, suggesting additional resources when necessary.
Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
Supported emotional growth by teaching empathy, conflict resolution techniques, and effective communication strategies.
Developed level-appropriate lessons and activities to support skill-building needs.
Observed children to recognize and maintain strong awareness of developmental progress.
Server & Cocktail Waitress
Jackpot Casino
01.2021 - 01.2022
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Maximized table turnover rate by managing reservations and seating arrangements.
Built rapport with guests to enhance their dining experience and encourage return visits.
Barista/Cashier
Second Cup
01.2021 - 01.2022
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Operated espresso machines and commercial coffee brewers to create beverages.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Server/Bartender
Earls
01.2020 - 01.2022
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cultivated warm relationships with regular customers.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Retail Sales Associate
Bentley
01.2020 - 01.2021
Helped customers complete purchases, locate items, and join reward programs.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Answered questions about store policies and addressed customer concerns.
Collaborated with team members to meet and exceed monthly sales targets consistently.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Dietary Aid, Front Desk Reception
LifeStyle Options Ltd. Retirement Community
01.2018 - 01.2020
dietary
Served meals to residents in accordance with established schedules and dietary procedures.
Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Followed all food safety regulations while preparing meals for patients.
Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Housekeeper
Holiday Inn Express and Suites
01.2015 - 01.2017
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Disposed of trash and recyclables each day to avoid waste buildup.
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Dusted picture frames and wall hangings with cloth.
Adhered to professional house cleaning checklist.
Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Verified cleanliness and organization of storage areas and carts.
Education
Post-secondary education - Child And Youth Care Counseling
CDI College
Edmonton, AB
01-2023
Skills
Compassionate
Organized
Excellent oral and written communication
Physically strong
Customer-oriented
Strong multitasking
Highly reliable
Team player attitude
Patience and tolerance
Outgoing personality
Cleanliness and hygiene
Memory retention
Strong work ethic
Certification
Applied Suicide Intervention Skills Training (ASIST)
Non-Violent Crisis Intervention Training (NVCI)
First Aid & CPR/AED Certification (Level C)
Sell-safe & AGLC Certification
Pro-Serve Certification
Clean Criminal Record Check
Timeline
Residential Cleaner
Mopify
01.2023 - 01.2025
Optometric Assistant/Receptionist
Beyond Vision
01.2023 - 01.2024
Sales Associate
Hot Topic
01.2022 - 01.2024
Human Rights Worker
Neighborhood Bridges
01.2022 - 01.2024
Child Development Worker
Abbottsfield Youth Project (AYP) Society
01.2022 - 01.2023
Server & Cocktail Waitress
Jackpot Casino
01.2021 - 01.2022
Barista/Cashier
Second Cup
01.2021 - 01.2022
Server/Bartender
Earls
01.2020 - 01.2022
Retail Sales Associate
Bentley
01.2020 - 01.2021
Dietary Aid, Front Desk Reception
LifeStyle Options Ltd. Retirement Community
01.2018 - 01.2020
Housekeeper
Holiday Inn Express and Suites
01.2015 - 01.2017
Post-secondary education - Child And Youth Care Counseling