Aliah Benally
Temecula
Summary
Dedicated Lead Barista with proven expertise in enhancing customer satisfaction and maintaining cleanliness standards. Skilled in conflict resolution and team leadership. Ready to drive positive customer experiences in a dynamic environment.
Overview
10
10
years of professional experience
Work History
Lead Barista
Starbucks
Temecula, CA
05.2021 - Current
- Oversaw daily operations to ensure optimal workflow and consistent product quality.
- Developed and implemented strategies to enhance customer engagement and satisfaction.
- Trained and mentored new baristas on beverage preparation and customer service excellence.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Resolved customer complaints swiftly, reinforcing brand loyalty through exceptional service recovery.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Sales Associate
Vans Off The Wall
Temecula, CA
05.2023 - 10.2023
- Enhanced customer engagement through product knowledge and personalized service.
- Collaborated with team members to achieve sales goals and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Barista
Dunkin' Donuts
Farmington, NM
06.2016 - 05.2019
- Collaborated with team members to streamline order fulfillment during peak hours.
- Developed knowledge of menu items to provide personalized recommendations to customers.
- Monitored cash register operations, ensuring accurate transactions and balanced drawers.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive a fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
GED -
Shiprock High School
Shiprock, NM05.2016
No Degree - Liberal Arts
Mt. San Jacinto College
San Jacinto, CA05.2027
Skills
- Sanitation practices
- POS systems
- Beverage preparation
- Customer service
- Conflict resolution
- Adaptability to change
- Conflict handling
Timeline
Sales Associate
Vans Off The Wall
05.2023 - 10.2023
Lead Barista
Starbucks
05.2021 - Current
Barista
Dunkin' Donuts
06.2016 - 05.2019
No Degree - Liberal Arts
Mt. San Jacinto College
GED -
Shiprock High School