Hi, I’m
ALI TAHIR
Toronto,ON
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Driven and compassionate professional, with a proven track record of providing tailored customer service and sales experience within the financial and marketing industry whilst developing sustained relationships. Currently preparing to write my IFIC exam and seeking a fulfilling role to utilize these engaging skills to create a positive impact by aiding the clients with their daily needs
Overview
5
years of professional experience
Work History
CIBC
Credit Card Specialist
05.2022 - Current
Job overview
- Fielding more than 70 incoming customer calls to deliver high-quality tailored solutions by staying abreast of company's personal banking products and services
- Proactively engaging in customer service framework to increase loyalty and to build a personal connection with the clients
- Helping customers by accurately processing transactions, interest reversals, product changes, re-aging accounts and promoting self serve options available on mobile and online banking
- Asking probing questions to fully understand the needs of the clients and recommending promotional credit sales products whilst being compliant with legal and regulatory requirements
- Working as a part of an effective team to reach organizational goals whilst staying on purpose to escalate complex concerns
- Implementing risk management and compliance strategies to properly validate clients and reporting suspicious activity patterns to safeguard bank's and customer's assets
Community Safety Publications Inc
Assistant, Executive Manager
11.2020 - 05.2022
Job overview
- By maintaining results-oriented attitude, consistently exceeded daily sales confirmation targets by 30%
- Simultaneously assisted in managing accounts payable and collections for accounts receivables and followed up on NSF accounts to negotiate payment terms
- Used Quickbooks essentials to properly record transactions, generate invoices and perform internal audits to resolve vendor accounts by reconciling related transactions
- Assisted in performing monthly financial analysis and quarterly sales report to create comparative growth
- Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies
- Boosted irate customer satisfaction scores to 71% through fast and knowledgeable issue resolution to prevent further escalation
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts
Community Safety Publications Inc
Telemarketing Representative
11.2018 - 11.2020
Job overview
- Offered sponsorship listings & marketing products through telephone channel by making 200 to 250 outbound calls each day
- Employed combination of sales script and personalized approach in designated market areas to exceed daily sales target by 37%
- Negotiated pricing and payment terms with customers when possible to close deals
- Actively read cues to formulate client profile to build initial rapport
- Remained abreast of company's offerings and continually verified changes in products sales terms to ensure timely conveyance of information to clients
- Generated invoices and emailed appropriate product information to prospects
Cinebooth Canada
Photobooth Attendant
06.2018 - 11.2018
Job overview
- Timely arranged photo booth stalls at weddings and pre-organized events
- Greeted clients with warm approach and assisted them with thematic props
- Took over 200 pictures and distributed them
- Conducted closing cash balancing
Education
York University
Bachelors of Commerce (Honors) from Accounting
2022
Skills
- Sales Operations
- Telephone sales and customer service
- Strong Verbal & written communication
- Accounts Payable & Receivables
- Microsoft Excel, Word, Outlook
- Invoicing, Billing & Cash Handling
- T1 & T4 Using Corporate Tax Prep
- Account Reconciliations & internal audit
- Financial Services
- Credit and Debt Card Processing
- Loans & Interest Calculations
- Revenue Projections
- Leadership & Integrity
- Attention to detail
- Relationship development
- Flexible & Adaptable
Additional Information
- French: Intermediate
- English: Proficient
- Urdu: Native
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Credit Card Specialist
CIBC
05.2022 - Current
Assistant, Executive Manager
Community Safety Publications Inc
11.2020 - 05.2022
Telemarketing Representative
Community Safety Publications Inc
11.2018 - 11.2020
Photobooth Attendant
Cinebooth Canada
06.2018 - 11.2018
York University
Bachelors of Commerce (Honors) from Accounting
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