Shriya KC
LONDON,ON
Summary
Highly organized and motivated candidate, offers excellent interpersonal communication skills and attention to detail. Uses problem-solving skills and multi-tasking while demonstrating a high level of accuracy. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Credit Card Specialist
TD Bank
380 Wellington St
10.2022 - Current
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
- Coordinated with other departments and managers to verify problems related to credit cards to provide effective solutions to the customers
- Informed customers about their Pre-approvals and accepted offers after their consent.
- Processed recurring automated payments and credit card payments.
- Empathized customer’s situations and actively listened to their problems.
- Supported customers with statements and other basic questions related to credit cards.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Recommended right products and services to meet customers' credit card and banking needs.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Ran team huddles occasionally to inform about new procedures and to know about the team progress.
Cashier
Walmart
Argyle Mall, 330 Clarke Rd, London, Ontario
07.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built strong relationships with customers to ensure their long-term customer satisfaction with the company.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Sanitized and cleaned the cash register and cashier section.
- Checked personal identifications during alcohol and tobacco sales.
- Taught customers to use self checkout machine for convenient checking outs.
- Ensured the products prices were correct and provided overrides for the prices of the products when needed.
Receptionist
Punjaabi Restaurant
1579 Oxford St, London, ON, Canada
04.2021 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed customers orders and provided exceptional service to the customers.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and took food orders from the customers.
- Recommended appropriate dish to the customers.
- Asked for feedback from the customers to help the restaurant improve its food, sales and service.
- Investigated and resolved customer inquiries and complaints quickly.
Senior Sales Specialist
Terra Motors
Durbar Marg, Kathmandu, Nepal
03.2018 - 05.2020
- Developed and maintained knowledge of current sales and promotions.
- Trained, coached, and mentored new sales associates for maximum performance.
- Planned and executed various promotional programs like: E-vehicle mileage challenge, E-scooter challenge etc, to boost sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Greeted customers and provided product advice to increase sales.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Handled the Company’s social media accounts effectively.
- Participated in store meetings and product training sessions to understand and sell items.
- Monitored sales team performance and provided constructive feedback.
- Researched other competitive electric vehicle Companies and made a comparative chart.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Interviewed the customers regarding their experience with the Company’s products to improvise the products ans service.
Education
Graduate Certificate - Business Management
Fanshawe College
1001 Fanshawe College Blvd, London, ON08.2022
BBA - Buniness Management, Accounting, Marketing
Apex College
Old Baneshwor, Kathmandu, Nepal04.2019
Skills
- Strategic Financial Planning
- Sales Presentation
- Training Initiatives
- Customer Relationship Management
- Resolve Complaints
- Administrative Support
- Communications Strategies
- Customer Experience
- Team Goals
- Policy and Procedure Adherence
Soft skills
- Strong communication skills
- Always Punctual
- Ability to work in a fast paced and changing environment
- Flexible and self-motivated
- Can work under pressure
- Can multitask and provide best results
- Good in collaborations
- Can lead with examples
- Can manage conflicts
- Quick thinker and decision maker
Timeline
Credit Card Specialist
TD Bank
10.2022 - Current
Cashier
Walmart
07.2021 - 01.2023
Receptionist
Punjaabi Restaurant
04.2021 - 06.2021
Senior Sales Specialist
Terra Motors
03.2018 - 05.2020
Graduate Certificate - Business Management
Fanshawe College
BBA - Buniness Management, Accounting, Marketing
Apex College