Summary
Overview
Work History
Education
Skills
Soft skills
Timeline
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Shriya KC

Shriya KC

LONDON,ON

Summary

Highly organized and motivated candidate, offers excellent interpersonal communication skills and attention to detail. Uses problem-solving skills and multi-tasking while demonstrating a high level of accuracy. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Credit Card Specialist

TD Bank
10.2022 - Current
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Built strong relationships with customers to increase retention and loyalty.
  • Coordinated with other departments and managers to verify problems related to credit cards to provide effective solutions to the customers
  • Informed customers about their Pre-approvals and accepted offers after their consent.
  • Processed recurring automated payments and credit card payments.
  • Empathized customer’s situations and actively listened to their problems.
  • Supported customers with statements and other basic questions related to credit cards.
  • Implemented strategies to reduce risk of credit card fraud and identity theft.
  • Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
  • Recommended right products and services to meet customers' credit card and banking needs.
  • Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
  • Ran team huddles occasionally to inform about new procedures and to know about the team progress.


Cashier

Walmart
07.2021 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built strong relationships with customers to ensure their long-term customer satisfaction with the company.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Sanitized and cleaned the cash register and cashier section.
  • Checked personal identifications during alcohol and tobacco sales.
  • Taught customers to use self checkout machine for convenient checking outs.
  • Ensured the products prices were correct and provided overrides for the prices of the products when needed.


Receptionist

Punjaabi Restaurant
04.2021 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed customers orders and provided exceptional service to the customers.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and took food orders from the customers.
  • Recommended appropriate dish to the customers.
  • Asked for feedback from the customers to help the restaurant improve its food, sales and service.
  • Investigated and resolved customer inquiries and complaints quickly.

Senior Sales Specialist

Terra Motors
03.2018 - 05.2020
  • Developed and maintained knowledge of current sales and promotions.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Planned and executed various promotional programs like: E-vehicle mileage challenge, E-scooter challenge etc, to boost sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Greeted customers and provided product advice to increase sales.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Handled the Company’s social media accounts effectively.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Monitored sales team performance and provided constructive feedback.
  • Researched other competitive electric vehicle Companies and made a comparative chart.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Interviewed the customers regarding their experience with the Company’s products to improvise the products ans service.

Education

Graduate Certificate - Business Management

Fanshawe College
1001 Fanshawe College Blvd, London, ON
08.2022

BBA - Buniness Management, Accounting, Marketing

Apex College
Old Baneshwor, Kathmandu, Nepal
04.2019

Skills

  • Strategic Financial Planning
  • Sales Presentation
  • Training Initiatives
  • Customer Relationship Management
  • Resolve Complaints
  • Administrative Support
  • Communications Strategies
  • Customer Experience
  • Team Goals
  • Policy and Procedure Adherence

Soft skills

  • Strong communication skills
  • Always Punctual
  • Ability to work in a fast paced and changing environment
  • Flexible and self-motivated
  • Can work under pressure
  • Can multitask and provide best results
  • Good in collaborations
  • Can lead with examples
  • Can manage conflicts
  • Quick thinker and decision maker


Timeline

Credit Card Specialist

TD Bank
10.2022 - Current

Cashier

Walmart
07.2021 - 01.2023

Receptionist

Punjaabi Restaurant
04.2021 - 06.2021

Senior Sales Specialist

Terra Motors
03.2018 - 05.2020

Graduate Certificate - Business Management

Fanshawe College

BBA - Buniness Management, Accounting, Marketing

Apex College

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