ALI SHAHADEH
London,ON
Overview
8
8
years of professional experience
1
1
Certification
Work History
HVAC Technician & Sales Representative
Prime Air & Water
10.2020 - Current
- Handled customer’s emergency needs to resolve water problems and resulting damages
- Managed water recovery and control services, including detecting leaks, tracing problems and testing flow
- Removed broken and unsafe water piping and fixtures with expert demolition skills
- Conduct servicing, repairs, maintenance, and cleaning of IAQ equipment and water products on residential job sites
- Perform installations of heating, water and air conditioning systems
- Interface with homeowners to confirm appointments, provide education on HVAC equipment for possible upsell, establish scope of work and accurate cost estimates, and achieve 90% client satisfaction rate
- Perform minor field fabrication, identify necessary repairs, and create maintenance reports.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Sales Associate
Dodge Jeep Chrysler
12.2018 - 12.2019
- Participated in community outreach events as a representative of the dealership to foster positive relationships within the local area.
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Developed strong rapport with customers and created positive impression of business.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Sales Associate
City Ford
12.2015 - 11.2018
- Answered incoming telephone calls to provide information about products, services, show room hours, policies and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practice
- Built and maintained an effective relationship with peers and upper management to drive team success toward common sales, services and operational goals.
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
Education
College Diploma - Heating, Ventilation, Air Conditioning And Refrigeration Technician
North American Trade School
London, ON05.2025
High School Diploma -
Queen Elizabeth High School
Edmonton, AB06.2015
Skills
- Decision-Making
- Money handling abilities
- Flexible and Adaptable
- Proficient in English and Arabic
- Honest and reliable
- Quality-focused
- Troubleshooting expertise
- Customer Service
- Team Collaboration
Certification
- Ontario Working at Heights Certification
- ACTI Fall Prevention Certification
- Confined Space Entry & Attending Worker Certification
- Energy Safety Canada's Certification (H2S Alive)
Timeline
HVAC Technician & Sales Representative
Prime Air & Water
10.2020 - Current
Sales Associate
Dodge Jeep Chrysler
12.2018 - 12.2019
Sales Associate
City Ford
12.2015 - 11.2018
College Diploma - Heating, Ventilation, Air Conditioning And Refrigeration Technician
North American Trade School
High School Diploma -
Queen Elizabeth High School
- Ontario Working at Heights Certification
- ACTI Fall Prevention Certification
- Confined Space Entry & Attending Worker Certification
- Energy Safety Canada's Certification (H2S Alive)
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