Ali Mansoor
Waterloo,ON
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Samsung through empathetic resolution of complaints and efficient handling of high-stress situations. Skilled in cash handling and maintaining professionalism under pressure, consistently delivering results that exceed employer expectations. Demonstrates exceptional patience and empathy, ensuring customer loyalty and repeat business.
Overview
2
2
years of professional experience
Work History
Cashier
Golden Spoon Resturant
05.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Lot Associate
Blue Ocean Supermarket
01.2024 - 04.2024
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Maintained proper number of shopping carts in entrance of storefront.
- Monitored lot activity to maintain vehicle and guest safety.
Customer Service Representative
Samsung
01.2023 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
BBA - Supply Chain And Operations Management
Centennial College of Applied Arts And Technology
Scarborough, ON04.2026
Skills
- Customer Service
- Cash Handling
- Customer service excellence
- Patience and Empathy
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Native or Bilingual
Punjabi
Full Professional
Accomplishments
- Achieved [number]% of sales quote.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Cashier
Golden Spoon Resturant
05.2024 - 08.2024
Lot Associate
Blue Ocean Supermarket
01.2024 - 04.2024
Customer Service Representative
Samsung
01.2023 - 11.2023
BBA - Supply Chain And Operations Management
Centennial College of Applied Arts And Technology
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