Ali Lazaar
Dubai,United Arab Emirates
Summary
Dedicated Customer Service Specialist with over 10 years of experience in fast-paced environments. Skilled in prioritization, multitasking, and collaborating with teams to achieve objectives. Expertise in managing escalated customer support issues and delivering exceptional service. Fluent in Arabic and English with intermediate proficiency in French. Known for exceptional customer service, multitasking, and time management abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Serco Abu Dhabi Airport
Abu Dhabi Airport
01.2024 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Commercial Buyer and Negotiator
Ozeol Company
01.2022 - 01.2024
- Managed supplier negotiations and acted as a commercial buyer for Ozeol, a clearance international French company.
- Negotiated pricing and delivery terms with suppliers.
- Ensured compliance with government regulations regarding purchasing activities.
Sales Responsible
E-Commerce Tunisie Shop
11.2019 - 01.2021
- Generated revenue by efficiently handling Sales responsibilities at E-commerce Tunisia Shop
- Provided scalability solutions to ensure system performance, reliability and stability.
Real Estate Sales Agent
Sarraj Real Estate
01.2017 - 01.2018
- Conducted market research to identify potential buyers and sellers of real estate.
- Advised clients on the best options for buying or selling property.
Flight Attendant
Tunisair Airlines
01.2016 - 01.2017
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Sales Agent
TECNOCASA
01.2015 - 01.2016
- Played a Key Role as a Sales Agent and Collaborated With Clients to Understand Their Needs at Tecnocasa Real Estate
Education
Certificate in Safety and Rescue -
CIFAC
06.2014
Bachelor's Degree - Math Science
Abha International
Saudi Arabia01.2012
Skills
- Communication
- Teamwork
- Problem-solving
- Customer consulting
- Multi-Task Management
- Coordination
- Client Relations
Languages
Arabic
Native/ Bilingual
English
Full Professional
French
Professional
Timeline
Customer Service Representative
Serco Abu Dhabi Airport
01.2024 - Current
Commercial Buyer and Negotiator
Ozeol Company
01.2022 - 01.2024
Sales Responsible
E-Commerce Tunisie Shop
11.2019 - 01.2021
Real Estate Sales Agent
Sarraj Real Estate
01.2017 - 01.2018
Flight Attendant
Tunisair Airlines
01.2016 - 01.2017
Sales Agent
TECNOCASA
01.2015 - 01.2016
Certificate in Safety and Rescue -
CIFAC
Bachelor's Degree - Math Science
Abha International
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