Ali Jawad
Brossard,Quebec
Summary
Results-driven account manager with a proven track record in decision-making and improving company productivity. Skilled in client oversight, issue resolution, and relationship-building. Maximizes repeat business opportunities and expands client base through effective prospecting techniques. Extensive knowledge of the sales cycle and strong collaborative skills consistently achieve optimum outcomes for the company.
Overview
17
17
years of professional experience
Work History
Account Manager SMB
TELUS Business
01.2023 - Current
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to other businesses.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Achieved top performer status within the company due to consistent high sales numbers.
Sales Agent
D2C Media
01.2018 - 01.2023
- Process an average of 250 customer leads per day
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Kept detailed records of daily activities through online customer database.
- Achieved or exceeded company-defined sales quotas.
Client Development Advisor
Desjardins
01.2014 - 01.2018
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Facilitated new client onboarding process.
- Mentored junior advisors, sharing knowledge, expertise, and best practices to enhance team performance.
Team Leader for a Telecommunications Company
Koodo Mobile
01.2011 - 01.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Client Account Management
TELUS Mobility
01.2008 - 01.2011
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
Education
High School Diploma -
Antoine-Brossard High School
Brossard, QC01.2008
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Sales Development
- Team Training
- Upselling
- Problem-Solving
- Team motivation
- Brand Awareness
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementPersonal development programsCompany CultureQuote
Be Realistic, Demand The Impossible!
Che Guevara
Interests
Cinema
Music
Books
Cooking
Family
Timeline
Account Manager SMB
TELUS Business
01.2023 - Current
Sales Agent
D2C Media
01.2018 - 01.2023
Client Development Advisor
Desjardins
01.2014 - 01.2018
Team Leader for a Telecommunications Company
Koodo Mobile
01.2011 - 01.2014
Client Account Management
TELUS Mobility
01.2008 - 01.2011
High School Diploma -
Antoine-Brossard High School
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