Ali Jawad
Brossard,Canada
Summary
Results-driven account manager with a proven track record in decision-making and improving company productivity. Adept at overseeing clients, resolving issues, and building relationships. Successfully maximizes repeat business opportunities and expands the client base through effective prospecting techniques. Possesses extensive knowledge of the sales cycle and strong collaborative skills, consistently achieving optimum outcomes for the company.
Overview
16
16
years of professional experience
Work History
Account Manager SMB
TELUS Business
05.2023 - Current
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to other businesses.
- Conduct thorough credit checks for business clients, analyzing credit scores, financial history, and repayment behavior to determine eligibility for financing and approval of business deals.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Achieved top performer status within the company due to consistent high sales numbers.
Sales Agent
D2C Media
03.2018 - 05.2023
- Process an average of 250 customer leads per day
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Kept detailed records of daily activities through online customer database.
- Achieved or exceeded company-defined sales quotas.
Client Development Advisor
Desjardins
08.2014 - 03.2018
- Conducted in-depth credit assessments for individuals and businesses, evaluating financial history, creditworthiness, and risk factors to recommend appropriate credit solutions.
- Build and maintain strong relationships with brokers who refer clients seeking financing solutions, ensuring timely and accurate credit assessments to facilitate loan approvals.
- Maintain strong, proactive relationships with real estate agents to receive client referrals, ensuring seamless coordination and efficient processing of credit applications.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients individual needs.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Mentored junior advisors, sharing knowledge, expertise, and best practices to enhance team performance.
Team Leader for a Telecommunications Company
Koodo Mobile
02.2011 - 08.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Client Account Management
TELUS Mobility
09.2008 - 02.2011
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
Education
In Process - Mortgage Broker
College Des Professions Financieres
Montreal, QCSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Sales Development
- Team Training
- Upselling
- Problem-Solving
- Team motivation
- Brand Awareness
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Full Professional
Timeline
Account Manager SMB
TELUS Business
05.2023 - Current
Sales Agent
D2C Media
03.2018 - 05.2023
Client Development Advisor
Desjardins
08.2014 - 03.2018
Team Leader for a Telecommunications Company
Koodo Mobile
02.2011 - 08.2014
Client Account Management
TELUS Mobility
09.2008 - 02.2011
In Process - Mortgage Broker
College Des Professions Financieres
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