Ali Dharamcy
Hamilton,ON
Summary
To obtain a position with a dynamic corporation where I can use my energy and skills to develop, motivate, lead and encourage employee productivity. Self-motivated, able to work independently and a team player. Excellent communication and interpersonal skills. Good at Time Management and organization. Flexible, able to follow instructions, adapt and learn new skills quickly. Creative problem solver with high energy and a positive attitude.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Merit Travel
01.2022 - Current
- Making sure Call center is operating smoothly
- Providing Support to all Travel Consultants and collaborate with cross-functional departments
- Be available as first point of contact for Travel Consultants and provide in-depth knowledge and assistance in support of their individual roles
- Coaching Travel Consultants on processes and procedures of Rewards program
- Track and report continuous improvement, performance of daily tasks and overall development for our travel consultants (identify training needs, knowledge gaps and suggestions for improvement)
- Improve overall customer experience and operational efficiency
- Handle escalations from Customers.
Senior Leisure Consultant
Merit Travel
10.2013 - 01.2022
- Assist Bank clients with their travel needs
- Book domestic and international reservations for air travel, rail tickets, all-in-inclusive packages, hotel, and car rentals
- Aid clients with reservations, changes, and cancellations
- Assist client with travel insurance
- Stay educated on airlines rules and regulations
- Provide information on customs regulations and required travel documents (passport and visa)
- Advising clients about Bank procedures and regulations
- Assisting clients with Bank points redemption for Travel
- Customer Service & Relations
- Carried out day-day-day duties accurately and efficiently.
Travel Consultant
Aimia / Carlson Marketing – TD Travel Rewards
11.2011 - 10.2013
Manager
Domino's Canada
01.2010 - 02.2012
Manager
BBQ Pizza and Restaurant
01.2009 - 01.2010
Supervisor
Shanaz Beauty Parlor Spa & Recreation
05.2004 - 12.2007
Education
Diploma - Travel and Tourism
Mohawk College of Applied Arts and Technology
2011
Skills
- 10Years’ experience in Travel call center
- 10Years’ experience in Management
- Professional Telephone Etiquette
- Motivational Leadership
- Customer Relations
- Loss Prevention Strategies
- Individual and Team Goals
- Directing Team Members
- Complex Problem-Solving
- Policy Development and Enforcement
- Self-motivated, able to work independently and team player
Additional Information
Available upon request
Certification
- TICO Certification
- Insurance Certification
- Microsoft Office
- Air Canada
- Multiple Hotel and Resorts Certification
Timeline
Operations Supervisor
Merit Travel
01.2022 - Current
Senior Leisure Consultant
Merit Travel
10.2013 - 01.2022
Travel Consultant
Aimia / Carlson Marketing – TD Travel Rewards
11.2011 - 10.2013
Manager
Domino's Canada
01.2010 - 02.2012
Manager
BBQ Pizza and Restaurant
01.2009 - 01.2010
Supervisor
Shanaz Beauty Parlor Spa & Recreation
05.2004 - 12.2007
Diploma - Travel and Tourism
Mohawk College of Applied Arts and Technology
- TICO Certification
- Insurance Certification
- Microsoft Office
- Air Canada
- Multiple Hotel and Resorts Certification
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