Ali Aziz
Laval,Quebec
Summary
Dynamic professional with a proven track record at GardaWorld Security, excelling in customer service and crisis management. Adept at critical thinking and problem-solving, I ensure safety and compliance while effectively communicating with diverse individuals. Committed to maintaining professionalism, I leverage my active listening skills to enhance traveler experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Screening Officer
GardaWorld Security
05.2024 - Current
- Maintain professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Provide exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Ensure safety of travelers by diligently following established screening procedures and protocols.
- Continuously update knowledge base regarding changes in international aviation regulations and guidelines, ensuring full compliance at all times.
- Developed strong communication skills by effectively interacting with passengers from diverse backgrounds on a daily basis.
Uber Partner
Uber Eats
10.2022 - 10.2024
- Improve customer satisfaction by providing prompt and professional service as an Uber Partner.
- Demonstrate flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Provide safe transportation for customer packages, adhering to traffic laws and regulations.
Admissions Clerk
Biron Groupe Santé
01.2022 - 10.2023
- Input medical orders into laboratory systems and maintaining accurate records.
- Perform general office tasks such as filing, data entry, and managing office supplies.
- Handle calls and emails from corporate clients, scheduling appointments, and providing information about services.
- Process payments, issuing receipts, and reconciling daily cash balances.
- Manage patient files, handling referrals and prescriptions, and maintaining organized records.
Bar Manager
Café Rawaa
01.2021 - 01.2022
- Serve high customer volumes during special events, nights, and weekends.
- Ensure accurate accounting at the end of each shift.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Manage cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
Education
Faculty of Arts & Science
Concordia
Montreal, QC01-2028
Computer Science
Dawson
Montreal, QC01-2021
High School Diploma -
Antoine De Saint-Exupéry
Montreal, QC01-2018
Skills
- Professionalism and integrity
- Critical thinking aptitude
- Problem solving prowess
- Active listening
- Customer service
- Clear communication
Computer skills
- Microsoft office suite
- Mac IOS
- Windows IOS
- Google Workspace
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Certified Screening Officer, Gardaworld - 2024
Timeline
Screening Officer
GardaWorld Security
05.2024 - Current
Uber Partner
Uber Eats
10.2022 - 10.2024
Admissions Clerk
Biron Groupe Santé
01.2022 - 10.2023
Bar Manager
Café Rawaa
01.2021 - 01.2022
Faculty of Arts & Science
Concordia
Computer Science
Dawson
High School Diploma -
Antoine De Saint-Exupéry
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