Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ali Al-Jalili

Hamilton,Ontario

Overview

14
14
years of professional experience

Work History

Mobile Patrol/Security Guard

Commissionaires
03.2023 - Current
  • Oversight security of Federal Government buildings and buildings contracted by the Federal Government.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
  • Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
  • Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.

Loss Prevention Officer

Walmart Canada
01.2023 - 03.2023
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
  • Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Observed video surveillance systems for prompt emergency response.

Security Guard

Star Security
07.2015 - 08.2022

Provided front stage security for high profile celebrity musical artists and celebrities of different categories.

Security Guard

Northwest Protection Services/SurVail Protection and Security
06.2015 - 08.2022

Provided front stage security for high profile celebrity musicians and celebrities of different categories.

Correctional officer

Ontario Public Service
03.2017 - 06.2022
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Observed behavior of residents individually and in groups.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Bolstered team morale and cooperation through effective leadership and communication.
  • Coordinated with law enforcement agencies to ensure smooth transfer of inmates.

Security Guard

ASAP Secured
12.2015 - 03.2016
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.

Security Guard

Ace Security
07.2015 - 11.2015

Provided security for Liquor Licensed establishments

Hamilton Sheraton Hotel Security

  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Security Guard/Medical Attendant

G4S Secure Solutions
03.2015 - 09.2015
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Automotive Service Technician Apprentice

CRS Automotive
04.2014 - 02.2015

Performed general maintenance on client vehicles

Auto shop housekeeping duties

Shuttle driver for Auto shop needs

Client chauffeur to and from the Auto shop

General Labour

AppleOne Employment Agency
01.2014 - 03.2014

Assembly line work

General laborer for multiple organizations

Cashier/Merchandiser/Photo lab Technician

Shoppers Drug Mart
05.2010 - 11.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Car Jockey

Hamilton Health Sciences Volunteer Association
11.2011 - 08.2012
  • Maintained an organized parking lot, maximizing space utilization and accessibility.
  • Supported the company''s sustainability efforts by properly disposing of waste materials according to environmental regulations.
  • Navigated various types of vehicles skillfully, adapting to different driving systems and features.
  • Reduced wait times for customers by swiftly locating and delivering requested vehicles.

Education

Ontario Food Handler's Certificate -

01.2022

Community and Justice Services - Criminal Justice Studies

Mohawk College
Hamilton, Ontario
04.2016

Bystander Training (Intervention and Prevention of Sexual Violence) -

Mohawk College Counselling Services
Hamilton, Ontario
01.2016

Non-Crisis Intervention training course -

Crisis Prevention Institute (CPI) on-line
Hamilton, Ontario
01.2016

Security Guard Licensing Online Course -

SecuriGARD Canada
01.2015

Emergency First Aid & CPR/AED Level “C” -

First Aid 4U
Hamilton, Ontario
01.2015

Ontario Secondary School Diploma -

Barton Secondary School
Hamilton, Ontario
01.2011

Skills

  • Microsoft Office (Word, Excel)
  • Basic Computer systems Troubleshooting
  • Attention to detail
  • Strong sense of intuition regarding dangers in the matters of security and safety
  • Exceptional customer service abilities
  • Overwhelming honesty and integrity
  • Cunning sense of empathy

Languages

English
Full Professional
Arabic
Professional Working

Timeline

Mobile Patrol/Security Guard

Commissionaires
03.2023 - Current

Loss Prevention Officer

Walmart Canada
01.2023 - 03.2023

Correctional officer

Ontario Public Service
03.2017 - 06.2022

Security Guard

ASAP Secured
12.2015 - 03.2016

Security Guard

Star Security
07.2015 - 08.2022

Security Guard

Ace Security
07.2015 - 11.2015

Security Guard

Northwest Protection Services/SurVail Protection and Security
06.2015 - 08.2022

Security Guard/Medical Attendant

G4S Secure Solutions
03.2015 - 09.2015

Automotive Service Technician Apprentice

CRS Automotive
04.2014 - 02.2015

General Labour

AppleOne Employment Agency
01.2014 - 03.2014

Car Jockey

Hamilton Health Sciences Volunteer Association
11.2011 - 08.2012

Cashier/Merchandiser/Photo lab Technician

Shoppers Drug Mart
05.2010 - 11.2013

Ontario Food Handler's Certificate -

Community and Justice Services - Criminal Justice Studies

Mohawk College

Bystander Training (Intervention and Prevention of Sexual Violence) -

Mohawk College Counselling Services

Non-Crisis Intervention training course -

Crisis Prevention Institute (CPI) on-line

Security Guard Licensing Online Course -

SecuriGARD Canada

Emergency First Aid & CPR/AED Level “C” -

First Aid 4U

Ontario Secondary School Diploma -

Barton Secondary School
Ali Al-Jalili