Ali Ahadi
Toronto,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Online Sales Representative
Ofoq Kourosh Chain Store
10.2021 - 12.2023
- Managed customer service inquiries and complaints for customer satisfaction.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
Restaurant Crew Member
Melal Tabiaat
01.2021 - 07.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
Melal Tabiaat
09.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Selling Specialist
Ecco Shoes
05.2019 - 08.2020
- Assembled product displays for merchandising and refilled with back stock.
- Collaborated with co-workers to discuss product sales to maintain inventory of desired items.
- Demonstrated products, methods and services to persuade customers to purchase products and services.
- Attended training session with supervisor to learn product attributes and techniques for developing brand awareness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Trainer
Ecco Shoes
11.2018 - 05.2019
- Participated in sales meetings and presentations to gain knowledge and insight.
- Analyzed customer feedback and identified areas for improvement.
- Addressed customer queries and complaints with prompt and professional responses.
- learn how to greet and talk to customers in a policy that had been defined by the company.
- looked at the techniques which were used by my co-workers to sell products.
Education
Bachelor of Engineering - Civil Engineering
Islamic Azad University in South Tehran Branch
Iran, Tehran02.2017
Skills
- Communications Strategies
- Customer Retention
- Strong interpersonal skills to work with all types of coworkers
- Very productive in high volume and fast paced environment
- professional approach to keep the store neat, tidy and presentable
- Excel, Powerpoint, Word
Timeline
Online Sales Representative
Ofoq Kourosh Chain Store
10.2021 - 12.2023
Restaurant Crew Member
Melal Tabiaat
01.2021 - 07.2021
Cashier
Melal Tabiaat
09.2020 - 01.2021
Selling Specialist
Ecco Shoes
05.2019 - 08.2020
Sales Trainer
Ecco Shoes
11.2018 - 05.2019
Bachelor of Engineering - Civil Engineering
Islamic Azad University in South Tehran Branch
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