Ali Abdul Saboor
Maple Ridge,Canada
Summary
Aspiring mortgage broker with a Mortgage Broker License from UBC and a strong background in customer service, financial transactions, and problem-solving. Experienced in handling transactions with 100% accuracy, assessing customer needs, and providing tailored solutions. Passionate about helping clients navigate the mortgage process with confidence and clarity.
Overview
5
5
years of professional experience
Work History
Reception/Greeter
Maple Ridge Senior Village
05.2022 - Current
- Served as the first point of contact for 50+ visitors daily, ensuring a welcoming and professional environment
- Assisted seniors with appointment scheduling and personal matters while maintaining strict confidentiality and discretion
- Managed visitor logs and documentation with 100% accuracy, ensuring compliance with data privacy standards
- Resolved client inquiries with professionalism and empathy, reinforcing a strong commitment to customer service excellence
Team Leader
SUBWAY
05.2020 - 05.2022
- Managed daily cash transactions with 100% accuracy, ensuring compliance with standard operating procedures-mirroring banking deposit and withdrawal processes
- Provided personalized customer service by addressing client needs and offering tailored solutions, enhancing customer satisfaction
- Trained and mentored new employees on cash handling, customer service, and compliance, reducing transaction errors by 90%
- Implemented problem-solving strategies that improved team efficiency by 15%, fostering a productive work environment
Education
Mortgage Broker License -
University of British Columbia
02.2024
High School Diploma -
Samuel Robertson Technical
06.2022
Skills
- Financial Transactions & Cash Handling
- Sales & Client Relationship Management
- Compliance & Regulatory Knowledge
- Customer Needs Assessment & Problem-Solving
- Confidentiality & Discretion
- Team Leadership & Training
- Strong Work Ethic
- Patience and composure
Timeline
Reception/Greeter
Maple Ridge Senior Village
05.2022 - Current
Team Leader
SUBWAY
05.2020 - 05.2022
High School Diploma -
Samuel Robertson Technical
Mortgage Broker License -
University of British Columbia
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