IRADUHAYE BUKURU PATERNE
Financial Service Representative & Coach
Ottawa,Ontario
Summary
Detail-oriented Client Service and Financial Services Professional with experience in banking operations, financial transactions, administrative support, and client relationship management. Skilled in cash handling, payment processing, account support, compliance procedures, and resolving client inquiries with professionalism and accuracy. Experienced in supporting daily operations, maintaining confidential information, coaching team members, and delivering high-quality service in fast-paced environments. Multilingual professional fluent in English, French, and Kirundi with a strong ability to serve and collaborate with diverse communities.
Overview
7
7
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Financial Service Representative & Coach
Money Mart
Ottawa, Ontario
01.2024 - Current
- Deliver personalized financial services, including installment loans, cheque cashing, foreign exchange, and money transfers, ensuring compliance with regulatory and company standards.
- Process high-volume cash transactions with accuracy and strong attention to detail, maintaining secure and compliant operations.
- Support daily branch operations, including handling client inquiries, resolving account-related issues, and ensuring timely service delivery.
- Act as the lead representative in the manager's absence, overseeing operations, supporting staff, and maintaining service quality standards.
- Build and maintain strong client relationships by addressing concerns, providing financial guidance, and negotiating payment arrangements for past-due accounts.
- Train and mentor new employees on transaction procedures, compliance requirements, and customer service excellence.
- Contribute to business performance through cross-selling services and supporting revenue-generating activities.
- Collaborate with team members to meet operational, compliance, and customer service targets in a fast-paced environment.
Volunteer - English Conversation Circle
North West Resource Center for Newcomers Inc.
Edmundston, New Brunswick
06.2024 - Current
- Welcome and support new families, helping them integrate into the community in a warm and inclusive environment.
- Assess individual language needs of participants and tailor English learning sessions to different skill levels.
- Prepare and deliver lessons using diverse teaching methods to enhance engagement and comprehension.
- Encourage active participation through interactive activities, group discussions, and peer learning.
- Track participants' progress and adjust teaching strategies to meet evolving needs.
- Collaborate with fellow volunteers and community members to strengthen and expand learning programs.
Customer Service Intern
Guaranty Trust Bank
01.2022 - 12.2022
- Assisted customers with account inquiries and banking services.
- Responded to customer questions and helped resolve issues efficiently.
- Guided clients on banking procedures and available financial products.
- Maintained accurate customer records and supported daily branch operations.
- Ensured high levels of customer satisfaction through professional service.
Casual Worker
Sunshine Plastics Group of Companies
Kampala
01.2019 - 12.2019
- Supported warehouse and production operations by assisting with packaging, sorting, and organizing materials.
- Maintained a clean and safe work environment while handling various tasks across departments.
- Demonstrated flexibility and reliability by adapting to different roles as needed.
Education
Bachelor of Science - Software Engineering
African Leadership University
09.2022 - 07.2026
High School Diploma -
Irma Pfeiffer Bweya High School
Uganda Kampala 09.2017 - 11.2019
Certificate in Exercising Leadership - Foundation principles
HARVARD UNIVERSITY
Certification
- Coaching Certification Program
- New Hire Training Program (NHTP)
- Skills for Sales: Communication
- Skills for Sales: Sales Mindset
- Decision-Making Basics: Making Quick Choices,Phishing Attacks Awareness
- Information Security Basics
- Evolve: Loan Functionality Program
- MoneyGram Training - Canada
English Proficiency Tests
- Duolingo English Proficiency Certificate
- EF Standard English Proficiency Certificate
Permanent Resident
Ottawa, Ontario Canada
Personal Information
Permanent Resident
Timeline
Volunteer - English Conversation Circle
North West Resource Center for Newcomers Inc.
06.2024 - Current
Financial Service Representative & Coach
Money Mart
01.2024 - Current
Bachelor of Science - Software Engineering
African Leadership University
09.2022 - 07.2026
Customer Service Intern
Guaranty Trust Bank
01.2022 - 12.2022
Casual Worker
Sunshine Plastics Group of Companies
01.2019 - 12.2019
High School Diploma -
Irma Pfeiffer Bweya High School
09.2017 - 11.2019
Certificate in Exercising Leadership - Foundation principles
HARVARD UNIVERSITY
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Skills
- Client Service & Customer Relationship Management
- Financial Transactions & Cash Handling
- Problem-Solving Ability
- Effective Communication & Active Listening
- Problem-Solving & Critical Thinking
- Administrative Support & Organizational Skills
- Attention to Detail & Accuracy
- Regulatory Compliance & Confidential Information Handling
- Team Collaboration & Leadership Support
- Multicultural Communication & Interpersonal Skills