ALI ABBAS

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• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.

• Consulted with customers to resolve service and billing issues.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

• Ensured each customer receives quality service
• Executed the daily day-to-day goals and priorities
• Assisted in training, monitoring, and development of new recruits
• Constantly awarded for my service
• Ensured my voice over the phone was always loud and clear
• Provided information to customers on companies procedures and policies

• Multitasking cleaning and helping customers in a fast paced environment
• Responded to customers request for products, services and company information
• Offered advice and assistance to customers, paying attention to special needs and wants
• Answered customers telephone calls promptly to avoid on-hold wait times
• Ensured every customer received exceptional customer service and aid during their visit,
• Developed trusting relationships.