ALI ABBAS
Whitby,ON
Summary
Experienced in sales and customer service, possessing exceptional client and project management skills. Proactively communicates with customers, technology, executive, and business audiences. Passionate team player seeking a position to leverage excellent customer service skills and expertise in customer relations.
Overview
7
7
years of professional experience
Work History
Sales Associate
Ontario Hyundai
Whitby, ON
10.2022 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Call Center Representative
WeedMan
Whitby, ON
03.2021 - 09.2022
- Consulted with customers to resolve service and billing issues.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Marketing Manager
Help Can Job Agency
Malton, ON
04.2019 - 12.2020
- Ensured each customer receives quality service
- Executed the daily day-to-day goals and priorities
- Assisted in training, monitoring, and development of new recruits
- Constantly awarded for my service
- Ensured my voice over the phone was always loud and clear
- Provided information to customers on companies procedures and policies
Sales Aassociate, Key Holder
Value Mobile
Toronto, ON
04.2017 - 01.2019
- Multitasking cleaning and helping customers in a fast paced environment
- Responded to customers request for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs and wants
- Answered customers telephone calls promptly to avoid on-hold wait times
- Ensured every customer received exceptional customer service and aid during their visit,
- Developed trusting relationships.
Education
OSSD -
Notre Dame Catholic Secondary School
YorkU07.2019
Skills
- Advanced skills in
- Microsoft Word, Excel, PowerPoint, Outlook Email
- Ability to analyze potential or ongoing problems and Solve them in a thorough manner
- Able to enter data in to various systems accurately
- Team-Player with excellent communication skills
- Ability to take on high volume of calls while using three to four applications
- Ability to prioritize and multitask
- Detail oriented and quick learner
Languages
English
Professional Working
Timeline
Sales Associate
Ontario Hyundai
10.2022 - 04.2024
Call Center Representative
WeedMan
03.2021 - 09.2022
Marketing Manager
Help Can Job Agency
04.2019 - 12.2020
Sales Aassociate, Key Holder
Value Mobile
04.2017 - 01.2019
OSSD -
Notre Dame Catholic Secondary School