Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Susan Day

Susan Day

Barrie,ON

Summary

To change my employment focus from the Automotive Manufacturing and acquire an administrative position that will use my transferable skills acquired through my work experience, while making a difference in people's lives. I have strong administrative and customer service skills that are adaptable to any job.

Overview

28
28
years of professional experience
1
1
Certificate

Work History

Customer Service, Project Manager

Theta TTS Inc
01.2014 - Current
  • Participate in weekly cross functional teams, presenting information using Microsoft PowerPoint.
  • Facilitating weekly meetings to problem solve the root cause of an issue within 30 days
  • Collected customer feedback and made process changes to exceed customer satisfaction goals (
  • Audit new supplier’s processes, gather data, generate and distribute reports to be used in decision-making
  • Accurate data entry into the Microsoft Excel database
  • Communicate to team members via email (Microsoft Outlook, Gmail, Hotmail)
  • Schedule and manage multiple tasks and deadlines using Microsoft Excel and Microsoft Project
  • Generating and distributing critical reports to the customer, outlining project progress
  • Analyze the data in the Excel database to determine the top issues and quality occurrences
  • Create plans and budgets for implementing actions to prevent these issues from affecting our customers.
  • Create and maintain Approved Supplier Excel database
  • This database tracks task status, using formula’s rates their performance (quality, delivery, customer service) and rank them in terms of the risk they present to our supply chain.
  • Identified, reviewed and applied policies and procedures.
  • Fostered relationships with vendors to promote positive working relationships.

Usher (Barrie Colt Hockey Games & Concerts)

Horseshoe Bar and Grill
09.2019 - Current
  • Greet up to 4500 patrons scan their tickets, and direct them to find their seats within 1 hour of doors opening for events.
  • Remember Season Ticket Holders and ensure they feel known.
  • Assist guests with locating exits and amenities, such as restrooms and concession areas
  • Assist guests with limited mobility or other special needs to and from their seats
  • Ensure that aisles, walkways, and designated seating areas are clear, clean, and safe.

Project Manager

Eurospec Manufacturing
11.2011 - 01.2014

Injectech Industries Inc
09.1998 - 11.2011

Education

3 Year - Diploma - Business Administration

Georgian College
Barrie On
04.1990

Skills

  • Understand the importance of Customer Service and Customer Satisfaction
  • Excellent Attendance
  • Advanced skills in
  • Microsoft Excel, Word, PowerPoint and Outlook
  • Go-to” person for “how-to” questions in Microsoft Excel
  • Solid understanding of Microsoft Project
  • Accurate and efficient in keyboarding skills and data entry
  • Very organized in record/data management skills, including filing management skills (electronic and paper)
  • Strong organizational skills allow me to work efficiently, even with many interruptions
  • High attention to detail, able to identify anomalies in data, and quickly troubleshoot, understanding the importance of maintaining accurate and complete data
  • Able to work calmly in a fast-paced, multitasking environment, while prioritizing work and meeting deadlines
  • Strong oral and interpersonal communication skills
  • Excellent written communication skills include the ability to communicate ideas effectively via email
  • Efficient proofreading skills
  • Confidently able to work independently within established parameters and to function effectively as a team member

Certification

  • Workplace Violence and Harassment Refresher Training (Ontario - Bills 168 and 132)
  • AODA - Customer Service Training and Understanding Human Rights
  • Occupational Health and Safety Awareness Training for Workers in Ontario
  • WHMIS
  • St. John's Ambulance Medical First Responder + CPR Level BLS (HCP)

Timeline

Usher (Barrie Colt Hockey Games & Concerts)

Horseshoe Bar and Grill
09.2019 - Current

Customer Service, Project Manager

Theta TTS Inc
01.2014 - Current

Project Manager

Eurospec Manufacturing
11.2011 - 01.2014

Injectech Industries Inc
09.1998 - 11.2011

3 Year - Diploma - Business Administration

Georgian College

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Susan Day