Alfredo Jr Fernandez
Gardena
Summary
Dynamic Automotive Parts Specialist at O'Reilly Auto Parts with a proven track record in customer service and parts expertise. Skilled in problem-solving and effective communication, I excelled in resolving customer complaints and ensuring accurate inventory management. Passionate about delivering tailored solutions and enhancing customer satisfaction through knowledgeable support. Skilled roofer with a couple months of knowledge and knowledge of almost every roof type.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Automotive Parts Specialist
O'Reilly Auto Parts
Gardena
06.2024 - Current
- Provided excellent customer service while assisting customers at the counter or over the phone.
- Cross-referenced part numbers between different manufacturers' catalogs.
- Resolved customer complaints regarding defective or damaged goods promptly.
- Prepared customer quotations tailored to specific requirements.
- Verified incoming shipments against packing lists to ensure accuracy.
- Demonstrated expertise in various engine types and components.
- Maintained automotive parts inventory through restocking and ordering processes.
- Trained new staff on operating procedures and stocking methods.
- Assessed customer needs to deliver suitable parts solutions.
- Inspected returned parts for defects, damage, or wear.
Tool Rental Associate
The Home Depot Inc
Gardena
02.2022 - 07.2023
- Provided excellent customer service by assisting customers with tool and equipment selection.
- Processed rental transactions accurately using computerized checkout system.
- Inspected returned tools for damage prior to re-renting to ensure quality.
- Ensured all equipment was clean, maintained, and safe before rental.
- Demonstrated proper safety procedures when handling hazardous materials.
- Performed routine maintenance tasks, including cleaning and lubricating equipment.
- Followed up with customers post-rental to confirm satisfaction with products.
- Resolved customer complaints promptly while maintaining professionalism.
Roofer
Chandler's Roofing
Gardena
09.2022 - 12.2022
- Removed old roof coverings to prepare for new installations.
- Measured and cut materials according to specifications using hand tools.
- Inspected existing roofs for damage, applying sealants as necessary.
- Operated power tools safely to complete tasks efficiently.
- Installed underlayment and roofing systems, ensuring watertight seals.
- Collaborated with team members on large-scale projects.
- Attended safety meetings to maintain compliance with regulations.
- Followed hazardous waste disposal procedures as per company policy.
Education
Certificate - Multi Core Curriculum Construction
Harbor Occupational Center
San Pedro, CA06-2025
High School Diploma -
Torrance High School
Torrance, CA07-2022
Skills
- Customer service and support
- Parts ordering and supplier negotiations
- Vehicle inspection and quality control
- Problem solving and decision making
- Effective communication skills
- Team collaboration and engagement
- Time management and prioritization
- Industry trends analysis
- Product presentation and marketing
- Expert parts knowledge in automotive systems
- Clean driving record and safety procedures
- Goal setting and performance tracking
- Email communication strategies
- Up-selling techniques and customer relations
Affiliations
- Athletic
- Effective conversational skills
- outgoing
- Very family orientated
Certification
- High School Diploma
- MC3 certification
- OSHA certificate
- CPR certificate
Languages
English
Professional
Spanish
Professional
Timeline
Automotive Parts Specialist
O'Reilly Auto Parts
06.2024 - Current
Roofer
Chandler's Roofing
09.2022 - 12.2022
Tool Rental Associate
The Home Depot Inc
02.2022 - 07.2023
Certificate - Multi Core Curriculum Construction
Harbor Occupational Center
High School Diploma -
Torrance High School