Matthew Simon
Brampton,Ontario
Summary
Knowledgeable Parts Specialist skilled at selling and keeping parts organized to serve customer needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.
Overview
14
14
years of professional experience
Work History
Automotive Parts Specialist
NAPA Auto Parts - Genuine Parts
07.2017 - Current
- Improved customer satisfaction by providing expert advice on automotive parts and their applications.
- Streamlined inventory management by implementing an efficient organization system for easy access to parts.
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Developed strong relationships with vendors
- Collaborated with team members to optimize store operations and achieve sales goals.
Customer Service Representative
RBC Royal Bank
08.2015 - 06.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and completing personal bank transactions, and improving overall customer experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Maintenance
YMCA
02.2010 - 04.2017
- Performed troubleshooting and maintenance of existing exercise machines and facility amenities.
- Provide a clean environment for customers and guests.
- Ensure clean clothes and towels are available to executive guests.
Education
Power And Influence For Positive Impact
Harvard Business Online
10.2023
Management Essentials
Harvard Business Online
05.2023
Leadership Principles
Harvard Business Online
02.2023
Business Administration
Humber Collage
Etobicoke, ON04.2015
Police Foundations
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON04.2012
High School Diploma -
Cardinal Leger Secondary School
Brampton, ON06.2010
Skills
- Record Keeping
- Warranty Administration
- Technical Support
- Multitasking
- Expert Parts Knowledge
- Customer Service
- Stock Control
- Team Collaboration
- Conflict Resolution
- Problem Solving
Languages
English
Full Professional
Timeline
Automotive Parts Specialist
NAPA Auto Parts - Genuine Parts
07.2017 - Current
Customer Service Representative
RBC Royal Bank
08.2015 - 06.2017
Maintenance
YMCA
02.2010 - 04.2017
Power And Influence For Positive Impact
Harvard Business Online
Management Essentials
Harvard Business Online
Leadership Principles
Harvard Business Online
Business Administration
Humber Collage
Police Foundations
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
Cardinal Leger Secondary School
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