Alfredo Maldonado
Lancaster
Summary
With a proven track record at City of Santa Monica Big Blue Bus, I excel in safe driving and team collaboration, ensuring passenger safety and satisfaction. Expert in DOT standards and adept at managing high-pressure situations, my leadership at Sylmark inc. significantly enhanced customer service delivery and team performance.
Overview
25
25
years of professional experience
Work History
Motor Coach Operator
City of Santa Monica Big Blue Bus
Santa Monica
06.2005 - Current
- Adhered to traffic laws and regulations while driving motor coaches on highways, city streets, and rural roads.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Provided route, schedule and fare information to passengers.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Customer Service Supervisor
Sylmark inc.
Los Angeles
01.2000 - 05.2005
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Answered phone calls and responded to questions and concerns.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
High School Diploma -
Don Antonio Lugo High School
Chino, CA06-1992
Some College (No Degree) - Accounting
Santa Monica College
Santa Monica, CASkills
- Safe driving techniques
- Safety measures
- Team collaboration
- Patience under pressure
- Pre-trip inspections
- DOT standards
Timeline
Motor Coach Operator
City of Santa Monica Big Blue Bus
06.2005 - Current
Customer Service Supervisor
Sylmark inc.
01.2000 - 05.2005
High School Diploma -
Don Antonio Lugo High School
Some College (No Degree) - Accounting
Santa Monica College