Alexxis Rivera
Temple City
Summary
Dynamic Customer Service Supervisor at The Home Depot with a proven track record in problem-solving and team leadership. Enhanced customer satisfaction through effective issue resolution and performance evaluations. Skilled in training new hires and optimizing schedules, driving productivity while fostering a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
The Home Depot
06.2021 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Led by example, handling complex customer issues personally to ensure high standards of service.
Customer Service Lead
Vons
02.2019 - 06.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
High School Diploma -
Eagle Rock High School
Los Angeles, CA06-2004
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- New hire training
- Performance evaluations
- Schedule coordination
Timeline
Customer Service Supervisor
The Home Depot
06.2021 - Current
Customer Service Lead
Vons
02.2019 - 06.2021
High School Diploma -
Eagle Rock High School
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