Alexis Sheldon
Shelburne,ON
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Tipsy Fox
06.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Server
Sunrise Dinner
07.2021 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Robert F Hall
Caledon, ON06-2023
Skills
- Team collaboration
- Exceptional customer service
- Effective time management
- Exceptional communication
- Telephone reception
- Up-selling techniques
- Cash handling
- Cleanliness standards
Languages
English
Native or Bilingual
Certification
Smart Serve
Timeline
Host
Tipsy Fox
06.2024 - Current
Server
Sunrise Dinner
07.2021 - 11.2023
High School Diploma -
Robert F Hall
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