Summary
Overview
Work History
Education
Skills
Strengths And Expertise
Timeline
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Alexis Saraphina

2023PERSONAL & COMMERCIAL BANKING CLIENT ADVISOR
Montreal

Summary

Multilingual Administrative and Communications Specialist with over 5 years of experience in customer service, healthcare administration, and digital communications. Demonstrated expertise in triage, conflict resolution, and handling sensitive data across platforms such as Salesforce, Citrix, and Soft Lab. Highly efficient in managing high-volume workflows with discretion, empathy, and attention to detail. I am ready to contribute excellent client service skills in dynamic roles such as Client Advisor at RBC.

Overview

8
8
years of professional experience
16
16
years of post-secondary education
2
2
Languages

Work History

Administrative Agent - Class 3 to Class 1

Jewish General Hospital (JGH) - CIUSSS West-Central Montreal
Montreal, Quebec
08.2021 - 01.2025
  • Delivered critical administrative support across multiple healthcare units by managing data tracking, triage, and patient communications in alignment with public health protocols.
  • Provided exceptional customer service to clients and stakeholders through timely responses and effective problem-solving strategies.
  • Implemented data entry protocols that maintained accuracy in client databases while reducing time spent on manual data entry tasks.
  • Organized and maintained files, correspondence, records and other documents.

Digital Communications & Social Media Consultant

General Consulate of Haiti
Miami, Florida
02.2018 - 01.2023
  • Led the digital transformation and public communication strategies for the Consulate, enhancing citizen engagement and content accessibility.
  • Designed and managed newsletters and social media content for platforms including Facebook, Instagram, and Twitter.
  • Ensured national content, including updates from Le Moniteur, remained accurate and relevant.
  • Maintained and updated the website backend using WordPress and Elementor.

Polling Station Secretary

Elections Canada
01.2017 - 01.2022
  • Played a pivotal role in safeguarding electoral integrity through precise record-keeping, voter validation, and procedural compliance during federal elections.
  • Prepared polling station by verifying materials and setting up voting space.
  • Managed approximately 8000 voters and met their satisfactions.
  • Greeted voters, verified identity, and maintained the electoral list.
  • Completed and managed voting records and participated in ballot counting.
  • Ensured proper closure of the polling station and returned materials to the election officer (PRIMO).

IOS & MacOS Systems Technician

Apple Care
Montreal, Quebec
07.2018 - 01.2021
  • Delivered tier-one and tier-two support for Apple device users, combining technical expertise with a customer-first approach to exceed service benchmarks.
  • Responded to technical support calls for Apple devices.
  • Managed approximately 30 incoming calls, per day from customers.
  • Performed remote diagnostic assessments and vulnerability checks on iOS and macOS systems.
  • Provided detailed support, troubleshooting, and resolution with high client satisfaction.
  • Promoted culture of continuous improvement by leading quarterly reviews of IT policies and procedures, identifying areas for enhancement.
  • Maintained high uptime rates for clients by diligently monitoring system performance and troubleshooting issues.

Education

Bachelor's degree - economics and politics

Université De Montréal
Montreal, QC
01.2016 - 08.2019

High School Diploma -

Collège Marie-Anne
Haiti, Port-au-prince
01.2003 - 01.2015

Skills

  • Effective client communication

  • Healthcare data management

  • Operational efficiency

  • Proficient in digital tools

  • Workflow efficiency improvement

Strengths And Expertise

  • Client-Centered Communication
  • Healthcare & Confidential Data
  • Administrative Efficiency
  • Digital Literacy & Tech Adaptability
  • Project & Workflow Optimization
  • Client Relationship Management
  • Crisis & Conflict Resolution
  • Bilingual Service Excellence
  • Government & Public Service Knowledge

Timeline

Administrative Agent - Class 3 to Class 1

Jewish General Hospital (JGH) - CIUSSS West-Central Montreal
08.2021 - 01.2025

IOS & MacOS Systems Technician

Apple Care
07.2018 - 01.2021

Digital Communications & Social Media Consultant

General Consulate of Haiti
02.2018 - 01.2023

Polling Station Secretary

Elections Canada
01.2017 - 01.2022

Bachelor's degree - economics and politics

Université De Montréal
01.2016 - 08.2019

High School Diploma -

Collège Marie-Anne
01.2003 - 01.2015

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Alexis Saraphina2023PERSONAL & COMMERCIAL BANKING CLIENT ADVISOR