Passionate Social Work student with a strong commitment to the field, backed by 5+ years of experience in both paid and volunteer roles
Overview
7
7
years of professional experience
1
1
Certification
Work History
Women's Advocate
YWCA Hamilton
Hamilton, ON
07.2024 - Current
Works with clients/residents individually and/or in groups to improve social and living skills by providing regular programming (e.g. goal setting, safety plans, planning)
Assists in the operation of day to day needs and working collaboratively with women to facilitate a plan to safe and effective independence
Maintained accurate records of client interactions using database software in accordance with YWCA policies and procedures.
Provides crisis intervention and counseling support
Maintains the highest level of confidentiality when working with sensitive and personal client, employee and contract information
Provides front line desk support including safety and security for Transitional Living building during evening and weekend hours
Nurtures and forms meaningful internal and external working relationships and partnerships
Peer Support Worker
Mental Health Rights Coalition
Hamilton, ON
10.2022 - Current
Collaborates with clients experiencing mental health and substance use challenges, assisting them in the development and accomplishment of individualized life goals through the implementation of the Consumer/Survivor Initiative.
Provides mentorship, emotional support, and problem solving to clients while assisting them with goal setting, crisis risk assessment, and connecting them to other community supports
Promotes empowerment and self determination through nonjudgmental listening and person-centered goal setting
Maintains strict data confidentiality and privacy on information related to individuals.
Maintains accurate records of client interactions and progress notes.
Talent Acquisition Supervisor Volunteer
Certified Listener's Society
Burlington, ON
09.2022 - Current
Resolve volunteer concerns in a timely manner while ensuring overall satisfaction.
Help maintain and organize accurate records of employee performance, attendance, leave requests, general inquiries etc.
Facilitated onboarding interviews for individuals seeking to become part of the CLS community as volunteers, placement students, or supervisors
Reviewed employment applications and evaluated work history, education and other qualifications of applicants
Determined eligibility for employment within the CLS team based on candidates' qualifications and ability to work effectively
Achieved and currently maintain the minimum shift requirements
Intern - Community Mental Health Worker
Good Shepherd Centres
Hamilton, ON
05.2024 - 07.2024
Provided various types of support to team members in handling daily case management responsibilities.
Shadowed and observed teammates during interactions with clients so as to properly assess best practice techniques
Provided assistance, support and advocacy to clients during scheduled appointments, food bank visits etc.
Assisted and supported clients in accessing community resources i.e. employment, education and financial assistance programs
Offered emotional support to assist clients in effectively managing their emotions.
Maintained accurate and confidential records on all case files in accordance with agency policy.
24-Hour Support Line Volunteer
SACHA - Sexual Assault Centre of Hamilton & Area
Hamilton, ON
10.2021 - 02.2023
Provide on-call and overnight telephone support for all types of survivors of sexual violence regardless of gender, sexual identity, race, socio-economic class, etc
Provided empathetic support and active listening to survivors, ensuring they felt understood and validated in their journey towards healing.
Created a safe environment for survivors to express their feelings without fear or judgement.
Provided relevant information to support the investigation of medical/legal alternatives and available resources.
Facilitated accompaniment for hospital and police situations, when necessary
Successfully completed over 300 hours in this role, while consistently meeting and surpassing the minimum weekly shift requirement.
Emotional Support Volunteer
Certified Listener's Society
Burlington, ON
11.2021 - 12.2022
Offered immediate emotional support for individuals from different genders, sexual identities, races, and socio-economic statuses in a chat-room style environment.
Collaborated with callers to accurately assess their requirements and determine the most suitable support solution
Provided appropriate referrals and applicable information when possible.
Maintained confidentiality while collaborating with other volunteers/staff to effectively address the needs of all callers.
Have successfully completed approximately 200 hours in this role
Emergency Food Program Volunteer
Good Shepherd Centres
Hamilton, ON
11.2021 - 05.2022
Contributed to providing emergency support services/resources to vulnerable individuals at the venture centre food bank
Assisted clients in selecting food, clothing, and personal items with utmost dignity and respect
Maintained a clean and orderly workspace throughout shift.
Collaborated with other volunteers to ensure efficient operation of the food bank.
Supported in coordinating the collection and arrangement of food, clothing, and personal items for the duration of each shift
Have successfully completed approximately 75 hours volunteering in this role
Youth Mentor Volunteer
Why Not Youth Centre
Brantford, ON
09.2017 - 12.2019
Provided emotional support to homeless and at-risk youth ages 13-20 during drop-in centre hours
Provided one-on-one support to vulnerable youth by facilitating activities and monitoring progress.
Provided crisis intervention services when needed in order to help deescalate difficult situations.
Earned certification in Crisis Response Training for working with homeless and at-risk youth, resulting in promotion to the role of Youth Advocate based on exceptional volunteer performance over one year.
Have successfully completed approximately 350 volunteer hours
Education
BA in Criminology -
Wilfrid Laurier University
Brantford, ON
06.2018
Bachelor of Social Work -
McMaster University
Hamilton, ON
Skills
Outstanding passion for helping others
Excellent communication, written and interpersonal skills
Eager and enthusiastic, especially when learning new ideas
Excellent at problem solving and decision making while under stressful circumstances
Always adheres to privacy & confidentiality standards
Always works with best practices and standards in mind
Thoroughly skilled in active listening
Focused and skillful at being able to meet deadlines under pressure
Excellent at performing in a leadership role while continuing to support and encourage fellow team members
Works extremely well within a team setting
Currently certified in MHFA, ASIST, Standard First Aid and CPR
Certification
LivingWorks Applied Suicide Intervention Skills (ASIST) Training
Mental Health First Aid Standard (MHFA) Training
Standard First Aid & CPR Training
References
References available upon request.
Timeline
Women's Advocate
YWCA Hamilton
07.2024 - Current
Intern - Community Mental Health Worker
Good Shepherd Centres
05.2024 - 07.2024
Peer Support Worker
Mental Health Rights Coalition
10.2022 - Current
Talent Acquisition Supervisor Volunteer
Certified Listener's Society
09.2022 - Current
Emotional Support Volunteer
Certified Listener's Society
11.2021 - 12.2022
Emergency Food Program Volunteer
Good Shepherd Centres
11.2021 - 05.2022
24-Hour Support Line Volunteer
SACHA - Sexual Assault Centre of Hamilton & Area
10.2021 - 02.2023
Youth Mentor Volunteer
Why Not Youth Centre
09.2017 - 12.2019
BA in Criminology -
Wilfrid Laurier University
Bachelor of Social Work -
McMaster University
LivingWorks Applied Suicide Intervention Skills (ASIST) Training
Mental Health First Aid Standard (MHFA) Training
Standard First Aid & CPR Training
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