Assist people with mental health issues to identify and achieve life goals as part of their own recovery process through the use of the Consumer/Survivor Initiative - those who have had their own struggles with mental illness helping others currently on their road to recovery
Provide mentorship, emotional support, problem solving, goal setting, crisis risk assessment, and referrals to other community supports
Promote empowerment and self determination through nonjudgmental listening and person-centered goal setting.
Emotional Support Volunteer
Certified Listener's Society
11.2021 - Current
Provide immediate emotional support for callers of all genders, sexual identities, race, socio-economic status etc., via chat-room style setting
Work with callers to identify their needs and what can be done to give appropriate support
Providing appropriate referrals and applicable information whenever possible
Collaborating with other volunteers/staff in a professional/respectful way to ensure the needs of all callers are being met confidentially and respectfully
Have completed approximately 200 hours to date in this role.
Talent Acquisition Team Member Volunteer
Certified Listener's Society
09.2022 - Current
Conduct onboarding interviews for potential new volunteers/placement students/supervisors who wish to join the CLS community
Reviewed employment applications and evaluated work history, education and other qualifications of applicants
Assess whether or not potential candidates possess the appropriate experience & demeanor to work with the CLS team and offer positions if applicable
Complete the minimum 2 shift/per month requirement.
24-Hour Support Line Volunteer
SACHA - Sexual Assault Centre of Hamilton & Area
10.2021 - 02.2023
Provide telephone support for all types of survivors of sexual violence regardless of gender, sexual identity, race, socio-economic class, etc
Provide a safe space for non-judgmental listening to help see it was not the survivor's fault and support them on their road to recovery
Providing applicable information with regards to exploring appropriate medical/legal options and resources
Provide accompaniment to hospital & police if necessary
Completed minimum 2 shifts per week
Have completed approximately 300 hours in this role.
Tea Guide/Assistant Store Manager
DAVIDsTEA
08.2017 - Current
Fulfill responsibilities of providing excellent customer service to patrons on a daily basis
Knowledgeable on over 150 different styles of tea in order to provide the best customer experience possible
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions
Assist customers when dealing with any conflict in a calm, positive manner
Emergency Food Program Volunteer
Good Shepherd Centres
11.2021 - 05.2022
Working with vulnerable individuals who are in need of emergency support services/resources offered through the venture centre food bank
Assist clients with 'shopping' for food, clothing and personal items all while providing each and every client with the upmost dignity and respect
Assist with organizing/collecting food, clothing and personal items throughout the duration of shift
Completed approximately 75 hours volunteering.
Youth Mentor Volunteer
Why Not Youth Centre
09.2017 - 12.2019
Provided emotional support to homeless and at-risk youth during drop-in centre hours
This included engaging in a fun and meaningful mentorship role to all youth ages 13-20
Certified in Crisis Response Training for Working with Homeless and At-Risk Youth - Achieved the role of Youth Advocate after one year of excellence in committed volunteerism
Completed approximately 350 volunteer hours.
Education
BSW in Social Work -
McMaster University
Hamilton, ON
05.2025
BA in Criminology -
Wilfrid Laurier University
Brantford, ON
06.2018
Skills
Outstanding passion for helping others
Excellent communication/written and interpersonal skills
Eager and enthusiastic, especially when learning new ideas
Excellent at problem solving and decision making while under stressful circumstances
Excellent at performing in a leadership role while continuing to support and encourage fellow team members
Works extremely well within a team setting
Always adheres to privacy & confidentiality standards
Always works with best practices and standards in mind
Thoroughly skilled in active listening and Peer Advocacy
Works with a strong harm reduction approach when working with vulnerable populations
Certification
ASIST Training - LivingWorks
Mental Health First Aid (Standard) - Mental Health Commission of Canada
Project Coordinator at Sudan Human Rights Defenders Coalition (Sudan Defenders)Project Coordinator at Sudan Human Rights Defenders Coalition (Sudan Defenders)