Alexis Mata
Modesto
Summary
Compassionate and service-driven professional with an Associate’s degree in Psychology and currently pursuing a Bachelor’s degree with a concentration in Experimental Psychology. Over six years of experience in client-facing roles. Proven strengths in conflict resolution, communication, and creating supportive environments. Seeking to leverage interpersonal skills and psychology background in a behavioral health or mental wellness setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Night Auditor / Front Desk Agent
The Inn at Saratoga – Tapestry by Hilton
05.2023 - 09.2023
- Provided empathetic and professional support to diverse guests, including those in emotional distress or crisis.
- Managed confidential guest data and resolved conflicts with calm, solution-focused approaches.
- Balanced reports, documented daily activity, and ensured safety of guest valuables.
2nd Assistant Manager
Yankee Candle Co.
10.2022 - 03.2023
- Created a welcoming and emotionally safe environment for customers and staff.
- Managed daily operations and assisted guests with individual needs in a sensitive and patient manner.
Customer Experience Manager
Michaels
06.2020 - 10.2022
- Led and supported a team through high-stress environments, modeling emotional regulation and active listening.
- Provided daily coaching and conflict resolution for both customers and staff.
- Maintained structured routines, documentation, and support-focused communication.
General Merchandise Team Lead
Target
04.2019 - 05.2020
- Supervised team and ensured consistent customer support.
- Managed conflict among team members and facilitated positive resolutions.
Retail Associate
Toys R Us
01.2018 - 01.2019
- Maintained customer support, conflict management, and team communication across fast-paced environments.
Sales Associate
Party City
01.2016 - 01.2018
- Maintained customer support, conflict management, and team communication across fast-paced environments.
Education
B.A. - Psychology
California State University, Stanislaus
Turlock, CA01.2026
A.A. - Psychology
Evergreen Valley College
San Jose, CA05.2024
Skills
- Client Communication & De-escalation
- Empathy & Emotional Support
- Documentation & Record-Keeping
- Time Management & Organization
- Conflict Management & Problem Solving
- Confidentiality & Ethical Conduct
- Team Collaboration
- Hospitality & Guest Services
Certification
- CPR Certified
- California Driver’s License (Class C)
Languages
English
Native or Bilingual
Timeline
Night Auditor / Front Desk Agent
The Inn at Saratoga – Tapestry by Hilton
05.2023 - 09.2023
2nd Assistant Manager
Yankee Candle Co.
10.2022 - 03.2023
Customer Experience Manager
Michaels
06.2020 - 10.2022
General Merchandise Team Lead
Target
04.2019 - 05.2020
Retail Associate
Toys R Us
01.2018 - 01.2019
Sales Associate
Party City
01.2016 - 01.2018
A.A. - Psychology
Evergreen Valley College
B.A. - Psychology
California State University, Stanislaus
Similar Profiles
AAINA VERMAAAINA VERMA
Restaurant Server and Bar tender at Hilton Hotel Tapestry Collection Bloom HotelRestaurant Server and Bar tender at Hilton Hotel Tapestry Collection Bloom Hotel
Alesia EmmentAlesia Emment
Front Desk Supervisor at Westley Hotel – Tapestry Collection by HiltonFront Desk Supervisor at Westley Hotel – Tapestry Collection by Hilton
Alexandria NemelkaAlexandria Nemelka
Bartender at The Slate Denver, Tapestry Collection By HiltonBartender at The Slate Denver, Tapestry Collection By Hilton
Francisco Castillo RoblesFrancisco Castillo Robles
Security Officer at Stanislaus Security and ProtectionSecurity Officer at Stanislaus Security and Protection
Esmee CobbEsmee Cobb
Staffing Specialist at People Ready StaffingStaffing Specialist at People Ready Staffing