Favour Bart
CALGARY,AB
Summary
Dedicated customer service professional with over 5 years in hospitality and technical support. Proven track record in managing front desk operations, performing night audits, and ensuring guest satisfaction through effective communication and problem-solving in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Night Auditor / Front Desk Agent
Days Inn by Wyndham – Balzac, Alberta
Calgary, Alberta
12.2025 - 05.2026
- Managed overnight hotel front desk operations independently
- Checked guests in and out, delivering friendly and professional service to enhance guest experience
- Completed night audit procedures and financial reconciliation
- Processed cash and credit card payments, ensuring accurate balancing of daily transactions
- Maintained accurate records, contributing to high levels of guest satisfaction
- Assisted guests with requests, concerns, and general inquiries
- Ensured hotel safety, cleanliness, and professionalism overnight
Children’s Program Volunteer
Dunamis Int'l Gospel Centre
Calgary, Alberta
08.2025 - 12.2025
- Supervised and engaged groups of 4–8 children during Sunday services, fostering a supportive and interactive learning environment.
- Facilitated lessons and activities, leading teaching segments to enhance children's focus and participation.
- Provided care and support: distribute snacks per allergy guidelines, accompany children to the washroom following two‑adult/safety protocols.
- Maintained safe, calm environment by applying age-appropriate behavior guidance and documenting incidents to ensure adherence to policy.
- Collaborated with staff and fellow volunteers to adapt activities for diverse needs and smooth transitions between rooms.
Volunteer Front Desk Assistant
YMCA Recreation Centre
Winnipeg, Manitoba
05.2024 - 07.2025
- Greeted 80–150 visitors per shift; verify memberships, answer phones, and booked classes/programs.
- Managed sign‑ins, waivers, and facility orientation; escalated safety or access issues to ensure compliance with policies.
- Maintained a tidy lobby and info desk; restocked forms, updated signage, and supported event check‑ins.
Front Desk Associate
Fit4Less by Goodlife
Winnipeg, Manitoba
08.2022 - 06.2024
- Welcomed 150–300 members per day; verified barcodes, managed guest passes, and guided first‑timers through club policies and amenities.
- Used ABC Fitness/Mindbody style systems to handle new memberships, freezes, cancellations, and billing updates with 100% policy compliance.
- Booked personal training intros and orientation sessions; kept schedules 85–95% utilized by offering time options at check‑in and via confirmation calls/texts.
- Resolved access, payment, and equipment concerns with calm, solution-first service; documented incidents and escalated issues.
- Processed payments for memberships, day passes, lockers, and retail (drinks, supplements); balanced the till and terminal batches at close.
- Promoted add-ons (Black Card perks, hydromassage, tanning where available) and retail, achieving 10–20% attachment rate.
- Maintained cleanliness and stock in lobby, change rooms, and front counter; restocked towels/amenities and ensured compliance with signage and waivers.
- Supported opening/closing routines: count safe and float, prepare class/PT rosters, complete deposit slips, and hand off detailed shift notes.
- Monitored safety and gym etiquette; coordinated with floor staff to reduce equipment conflicts and wait times during peak hours.
Technical Support Advisor (Apple iOS)
Transcom – Remote
Remote, MB
02.2019 - 07.2022
- Provided expert technical support for Apple devices, software, and services, assisting customers with confidence and clarity.
- Diagnosed and resolved hardware, software, and configuration issues using step-by-step troubleshooting methods.
- Supported customers with Apple ID recovery, password resets, and account security, ensuring data protection and customer trust.
- Assisted with data migration, iCloud backups, and device restoration, reducing customer frustration and downtime.
- Achieved high customer satisfaction through clear communication, empathy, and efficient issue resolution.
- Managed 30–60+ customer interactions daily, ensuring efficient issue resolution in fast-paced remote contact centre.
- Minimized repeat contacts by providing thorough explanations and proactive solutions.
- Supported high-impact cases involving account recovery and data protection, requiring attention to detail and calm under pressure.
Education
HIGH SCHOOL DIPLOMA -
Gloucester High School
Ottawa02-2019
Skills
- Night audit procedures
- Front desk operations
- Reservation management
- Booking/scheduling
- Payment processing
- Cash handling
- POS/PMS operation
- Oracle Opera Cloud
- Customer service
- Guest service
- Complaint resolution
- Customer support
- Administrative duties
- Attention to detail
- Effective communication
- Problem-solving
- Microsoft proficiency
ADDITIONAL INFORMATION
- Currently residing in Calgary, Alberta
- Available immediately
- Available for full-time, part-time, Day, evening, and weekend shifts
- Legally authorized to work in Canada
- Reliable transportation within Calgary
Certification
- Administrative Support Skills — Certificate, Coursera, 2021
- Conflict Resolution Skills — Certificate, Coursera (University of California, Irvine), 2024
- Customer Service Fundamentals — Certificate, Coursera, 2022
- Work Smarter with Microsoft Excel — Certificate, Coursera, 2024
- Early Childhood Educator (ECE) Level 1 — Alberta Children’s Services, 2026
- Class 5 GDL Driver’s License — Alberta, Clean Abstract
Timeline
Night Auditor / Front Desk Agent
Days Inn by Wyndham – Balzac, Alberta
12.2025 - 05.2026
Children’s Program Volunteer
Dunamis Int'l Gospel Centre
08.2025 - 12.2025
Volunteer Front Desk Assistant
YMCA Recreation Centre
05.2024 - 07.2025
Front Desk Associate
Fit4Less by Goodlife
08.2022 - 06.2024
Technical Support Advisor (Apple iOS)
Transcom – Remote
02.2019 - 07.2022
HIGH SCHOOL DIPLOMA -
Gloucester High School