ALEXIS GRANT
Kitchener,ON
Summary
Highly motivated Sales Representative with solid experience in cultivating client relationships, executing sales strategies, and exceeding revenue goals. Strong abilities in leveraging product knowledge to secure new business and maintain existing accounts. Known for innovative problem-solving skills and adept at building rapport with clients to foster loyalty. Previous work has consistently resulted in increased gross profit margins and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Representative
Cambridge Volkswagen
Cambridge
01.2022 - Current
- Develops relationships with potential buyers through phone calls, emails and in-person meetings.
- Assists customers in making informed decisions about the cars they are interested in purchasing.
- Presents persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Maintains excellent gross profit margins and consistently surpasses monthly sales targets, resulting in multiple months of record-breaking sales numbers at Cambridge Volkswagen.
Service Advisor
Galt Chrysler Dodge Jeep Ram
Cambridge
06.2021 - 01.2022
- Built rapport with customers, establishing lasting and loyal connections.
- Schedules clients based on their requirements by actively engaging in online and phone conversations, carefully gauging expectations for a seamless dealership visit.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
Service Advisor
Bennett GM
Cambridge
07.2020 - 06.2021
- Delivers prompt, courteous, and expert customer service to clients
- Responded to technical inquiries regarding vehicle issues, problems, warranties, repairs, and services
- Enhanced the clarity of repair descriptions and provided comprehensive details regarding customer complaints to technicians.
- Followed up with existing customers regarding past services performed on their vehicles.
Service Advisor/Internal Service Advisor
Volkswagen Waterloo
Waterloo
09.2017 - 07.2020
- Welcomed customers, discerned their requirements, and offered guidance on automotive services.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed detailed work orders highlighting specific concerns.
- Provided estimates of repair costs to customers and discussed options with them.
Education
Business Administration -
Conestoga College
Kitchener, Ontario05.2017
Skills
- Leadership
- Business Development
- Problem-solving
- Customer Retention
- Exceeds sales goals
- Communication
Timeline
Sales Representative
Cambridge Volkswagen
01.2022 - Current
Service Advisor
Galt Chrysler Dodge Jeep Ram
06.2021 - 01.2022
Service Advisor
Bennett GM
07.2020 - 06.2021
Service Advisor/Internal Service Advisor
Volkswagen Waterloo
09.2017 - 07.2020
Business Administration -
Conestoga College
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