Alexis Esguerra-shook
Ramona
Summary
Detail-oriented Retail Service Specialist with strong cash handling and conflict resolution abilities. Recognized for delivering exceptional customer service and effectively managing sales transactions. Committed to maintaining organized work environments and enhancing customer satisfaction through effective problem-solving.
Overview
2025
2025
years of professional experience
Work History
Retail Service Specialist
O'Reilly Auto Parts
- Operated cash register efficiently, ensuring accurate transactions.
- Delivered exceptional customer service, addressing inquiries and concerns.
- Utilized computer systems to process sales and manage inventory.
- Resolved customer disputes effectively, enhancing overall satisfaction.
- Recognized with an award for excellence in customer service.
- Maintained a clean and organized work environment to promote efficiency.
Shipping and Receiving Clerk
Ford
06.2023 - 06.2024
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
Education
High School Diploma -
Options For Youth
Irwindale Skills
- Cash handling
- Conflict resolution
- Computer proficiency
- Customer service
- Inventory management
- Sales processing
- Organizational skills
- Dispute resolution
- Team collaboration
- Attention to detail
Timeline
Shipping and Receiving Clerk
Ford
06.2023 - 06.2024
Retail Service Specialist
O'Reilly Auto Parts
High School Diploma -
Options For Youth
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