ALEXIS BRAGAGNOLO
Toronto,Canada
Summary
Collaborative and fast-paced environment-experienced, honed management skills with a focus on team leadership and operational strategies. Proven track record working for luxury hotel brands, bringing extensive experience as a seasoned luxury hotelier operator. Dedication lies in adapting and thriving in diverse professional settings to ensure exceptional service delivery and guest satisfaction.
Overview
10
10
years of professional experience
Work History
Fairmont Gold Manager
Fairmont Royal York
02.2024 - Current
- Managed and motivated employees to be productive and engaged in work (Raised employee engagement by 10% in 2024).
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Accomplished multiple tasks within established timeframes.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Maintained professional, organized, and safe environment for employees and guests.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Deloitte Floor Manager
Fairmont Royal York
03.2022 - 02.2024
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Provided services efficiently and with high level of accuracy.
- Managed crisis situations, maintaining guest safety and satisfaction during unexpected events.
- Oversaw daily financial transactions, ensuring accuracy in billing.
- Coordinated all hotel operations to ensure seamless service delivery, resulting in enhanced guest experience.
Guest Relations Manager
Fairmont Royal York
09.2021 - 02.2022
- Managed challenging situations such as post-pandemic recovery with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
Education
Global Hospitality Management
Les Roches
04.2024
Bachelor of Commerce Honours - Hospitality And Tourism Management
Ted Rogers School of Management - Ryerson University
Toronto, ON01.2018
Skills
- Innovative Leadership Application
- Enhancing Operational Efficiency
- Customer service
- Time management
- Decision-making
- Strategic planning
- Operations management
- Teamwork and collaboration
- Attention to detail
- Positive attitude
- Complex Problem-solving
- Goal setting
Accomplishments
- Nominated and awarded Leader of the Month on multiple occasions.
- Nominated for KML's Top 30 Under 30 by alma mater and employer.
Timeline
Fairmont Gold Manager
Fairmont Royal York
02.2024 - Current
Deloitte Floor Manager
Fairmont Royal York
03.2022 - 02.2024
Guest Relations Manager
Fairmont Royal York
09.2021 - 02.2022
Global Hospitality Management
Les Roches
Bachelor of Commerce Honours - Hospitality And Tourism Management
Ted Rogers School of Management - Ryerson University