Aleximus Lopez
Monrovia
Summary
Recent Business Economics graduate with a strong foundation in technology innovations and their impact on business, particularly in AI. Developed effective communication, management, and team-building skills while enhancing workflow efficiency and problem-solving abilities. Committed to leveraging these strengths to drive growth and innovation.
Overview
8
8
years of professional experience
Work History
Service Operations
TARGET
Monrovia
04.2024 - Current
- Managed daily cash office operations to ensure accuracy and compliance.
- Managed customer service operations including complaints resolution and dispute resolution.
- Analyzed customer feedback to determine areas of improvement in customer service operations.
- Implemented process changes designed to improve efficiency and reduce costs associated with service operations activities.
Multiple positions including Food Runner, Host, Cleaner, and Bartender
LOOK CINEMA
Monrovia
07.2021 - 12.2022
- For over a year in multiple positions including Food Runner, Host, Cleaner, and Bartender allowing social skills to develop and governing others to gain optimal satisfaction.
- MONROVIA
Cashier/order taker
HOLY ROLY
Arcadia
05.2021 - 08.2021
- Customer
- ARCADIA
- Processed customer transactions accurately and efficiently at a busy retail location.
- Handled cash, credit, and gift card payments while ensuring security protocols.
- Assisted customers with product inquiries and provided exceptional service experiences.
Cashier/order taker
MCDONALD'S
Monrovia
07.2019 - 05.2021
- Provided customer service in a fast-paced environment.
- MONROVIA
- Trained new staff on register operations and customer service
- Managed cash drawer and ensured accurate transactions
- Assisted customers with product inquiries and purchases
Catering experience
FOOD BAT CATERING
05.2018 - 08.2019
- Provided customer service by assisting clients with inquiries and issues., Prepared food items by following recipes and maintaining kitchen standards.
- Collaborated with other departments such as Sales, Product Development, and Support to ensure a seamless experience for customers.
- Collaborated with other team members to design creative ways of engaging clients in meaningful experiences.
- Observed experienced counselors during their sessions with clients and provided feedback afterwards.
Education
Bachelors - Business Economics
AZUZA PACIFIC UNIVERSITY
Monrovia, CAMonrovia high school -
MONROVIA HIGH SCHOOL
Some College (No Degree) - Finance
Citrus College
Glendora, CASkills
- Process optimization
- Data analysis
- Customer focus
- Team lead
- Resource distribution
- Teamwork
- Excel
- Google Sheets
- Word
- Google Docs
- PowerPoint
- Google Slides
Languages
- English, Fluent
- Spanish, Intermediate
Volunteer Experience
- Runner Coordinator, Led a small team of other runners in many tasks such as decorating the float, cutting Roses, managing supplies, waste disposal, etc. for the Rose Parade., 12/01/17, 12/01/18
- Library Volunteer, Cleaned weekly after children's sessions at the local library.
Timeline
Service Operations
TARGET
04.2024 - Current
Multiple positions including Food Runner, Host, Cleaner, and Bartender
LOOK CINEMA
07.2021 - 12.2022
Cashier/order taker
HOLY ROLY
05.2021 - 08.2021
Cashier/order taker
MCDONALD'S
07.2019 - 05.2021
Catering experience
FOOD BAT CATERING
05.2018 - 08.2019
Bachelors - Business Economics
AZUZA PACIFIC UNIVERSITY
Monrovia high school -
MONROVIA HIGH SCHOOL
Some College (No Degree) - Finance
Citrus College