Kannan Govindan
Logistics / Ecommerce support
Vancouver,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
18
18
years of professional experience
Work History
Material Handler
EV Logistics
Langley, British columbia
09.2024 - Current
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Operated equipment while observing standard safety procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Pakage delivery driver
UPS
Delta, British columbia
05.2024 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Operated vehicle safely in highly congested areas with no traffic violations.
Logistics coworker
IKEA Group
Coquitlam, British columbia
01.2024 - 06.2024
- Pulled orders quickly to maintain demanding productivity goals.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Greeted store customers and discussed needs.
- Safely and securely loaded items to prevent damage during transport.
- Worked with customers to pack items according to specific desires and requirements.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Picked and packed order items.
- Transported merchandise pallets to move in warehouse.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Sr. Team Lead
SBSOL Digital P Ltd
Kochi
09.2014 - 10.2023
- Managed and trained a team of 10 staff members, providing daily guidance on tasks.
- Oversee the end-to-end order processing workflow, from order placement to fulfillment
- Monitor and manage inventory levels to prevent stockouts or overstock situations.
- Address customer inquiries, concerns, and issues related to the e-commerce process.
- Analyze e-commerce data to identify trends, opportunities, and areas for improvement.
- Implement quality control measures to ensure accurate product listings, pricing, and information.
- Manage relationships with third-party vendors, including payment processors and shipping partners.
Technical Support Executive
Sutherland Global Services P Ltd
Kochi
03.2010 - 07.2013
- Provided technical support to customers via phone, email and online chat..
- Diagnosed hardware and software issues on various platforms such as Windows and Linux operating systems.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Conducted remote sessions using remote access tools to investigate system errors.
- Provided technical advice regarding the purchase of new products or services based on customer requirements.
Sales Customer Support Specialist
Nest Technologies Enabled Services
Kochi, Kerala
03.2007 - 08.2009
- Made average of 50 outbound and inbound calls per day.
- Educated customers on product and service benefits, explaining features and answering questions.
- Developed extensive knowledge of products and services to better assist customers.
- Utilized sales techniques to build customer interest and close sales.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Education
Business Management
National Institute of Management
Kochi06.2004
Hotel Management
Continental Institute of Hotel Management
Kottayam06.2002
Skills
- Inventory Management
- Process/Supplier Coordination
- Product Analysis/SKU and Pricing
- Shipment assistance
- Operations Modelling
- Virus Removal
- Documentation and Reporting
- Coaching and Mentoring
- People Management
- Pallet assembly
- Customer relationship management (CRM)
- Warehouse organization
- Material packaging
- Verbal and written communication
- Package handling
- Warehouse management
- Equipment operation
- Materials handling and transport
- Goods transport
- Material handling
- Warehouse safety
- Shipping and receiving
- Process management
- Logistics
- Heavy lifting
- Clean background check
- Warehouse operations
- Shipping operations
- Pallet jack operation
- Order picking
- Load palletizing
- Teamwork and collaboration
- Customer service
- Operations support
- Process optimization
- Attention to detail
Timeline
Material Handler
EV Logistics
09.2024 - Current
Pakage delivery driver
UPS
05.2024 - 09.2024
Logistics coworker
IKEA Group
01.2024 - 06.2024
Sr. Team Lead
SBSOL Digital P Ltd
09.2014 - 10.2023
Technical Support Executive
Sutherland Global Services P Ltd
03.2010 - 07.2013
Sales Customer Support Specialist
Nest Technologies Enabled Services
03.2007 - 08.2009
Business Management
National Institute of Management
Hotel Management
Continental Institute of Hotel Management
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