Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Alexia Garibay

Los Angeles,CA

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

Work History

Case Manager

The Law Offices Of Jacob Emrani
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Maintained accurate case records and documentation according to agency guidelines for over 160 cases.
  • Monitored client progress through regular follow-up contacts.
  • Coordinated transportation services for clients who lacked access to reliable transportation.
  • Maintained up-to-date case records with case activity status.
  • Accomplished firm set goals in settlements and demands sent out.

Assistant Case Manager

West Coast Trial Lawyers
  • Opened claims with 1st party and 3rd party entities
  • Scheduled clients with appropriate treatment without exceeding limits. Including imagining (X-ray, MRI, Injections etc.)
  • Managed a large caseload of personal injury claims, including car accidents, medical malpractice, and slip and fall cases.
  • Determined legal strategies for each case based on clients' needs and objectives.
  • Provided regular updates to clients regarding their case status and any new developments.
  • Conducted thorough investigations into the facts of each case to determine liability issues.
  • Interviewed witnesses, obtained statements from experts, reviewed medical records and gathered evidence as needed.

Senior Intake Specialist

Prestige Legal Solutions
  • Answered and logged incoming inquiries via phone, fax and email.
  • Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
  • Collected revenue by reminding delinquent accounts, notifying customers of insufficient payments.
  • Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
  • Verified insurance eligibility, benefits and patient liabilities for defined services.
  • Worked with the intake department on strategies and ways to better the department during weekly meetings.
  • Creating and updating all digital files on all software's.
  • Overlooked all cases to push to next stage on the daily.

Paralegal

Law Offices of Sergio Siderman
  • Handling high volume of calls and assisting clients in person regarding their immigration status or any questions about their process etc.
  • Making communication with NVC and USCIS to inquire or RFE's or requesting processing times
  • Requesting medical records, Police reports and court documents
  • Preparing new client files and organizing current files and following up
  • Scheduled clients appointments with attorneys for court dates or prepping for N400 interviews
  • Keeping track of all deadlines, due dates with reminders and on calendar/ booker
  • Worked on U-Certs, U-visa, I-130, N400, 1-90, AOS, PIP, I-485 with I-285.

Production Specialist

First Legal
  • Receiving documents via mail or email or fax and placing in specialized filing system
  • Handled subpoenas/ medical documents from firms or hospitals
  • Paying attention to detail to make sure documents arrived with a signed and complete declaration indicating file was ready for next step
  • Handling checks and invoices
  • Worked with the discovery team about status of records
  • Increased mail and faxes production up by 10.

Education

UEI College - Cerritos
Cerritos, CA
08.2021

Skills

  • Experienced in Outlook, MS, Office Suite
  • Time Management and Logistics
  • Documentation and Recordkeeping
  • Superb Legal Research Skills
  • Legal / Medical Terminology
  • Conflict Resolution
  • Positive Attitude
  • Relationship Building

Accomplishments

  • Played a role in revamping Prestige Legal Solutions social media and out reach for engagement.
  • Maintained the company and retained clients at all time high by being the top intake specialist 3 months surpassing the Prestige legal Solutions goal.
  • Received in house promotion at the office of Sergio Siderman from Legal assistant to Paralegal within 4 months of working with the company.
  • Met quarterly goals and settle cases withing 6 months .

Languages

Spanish

Timeline

Case Manager

The Law Offices Of Jacob Emrani

Assistant Case Manager

West Coast Trial Lawyers

Senior Intake Specialist

Prestige Legal Solutions

Paralegal

Law Offices of Sergio Siderman

Production Specialist

First Legal

UEI College - Cerritos

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Alexia Garibay