Alexia Djurdjevic
Collingwood,ON
Overview
8
8
years of professional experience
Work History
Housekeeping Room Attendant
Wyndham Hotel
Collingwood, ON
08.2023 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
House Cleaner
Bungalows by the beach
Wasaga Beach, ON
03.2019 - Current
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Disposed of trash and recyclables each day to avoid waste buildup
- Dusted picture frames and wall hangings with cloth
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Emptied trashcans and transported waste to collection areas
- Worked on a cleaning team.
Membership Sales Representative
YMCA - Simcoe County
ON
04.2022 - 02.2023
- Developing relationships with clients to provide support and encouragement
- Selling appropriate memberships to clients
- Explaining paperwork and process to customers
- Giving out information on facilities and surrounding area
- Providing a clean lobby and front desk area at all times
- Sending and receiving customer feedback
- Answering the phone and responding to voicemails on a daily basis
- Giving tours of our facility
- Printing out information, schedules and pricing lists
- Scanning, sending and uploading documents to customers profiles
- Keeping track of a daily schedule to provide accurate timing for our programs
- Cashing out and assuring I have an accurate closing flow
- Keeping the front desk clean and organized
- Providing friendly and courteous customer service
- Handling cash, giving out accurate change.
Baker
COBS Bread
Collingwood, ON
11.2021 - 02.2022
- Collaborated with team members to complete tasks and maintain smooth running of bakery
- Operated ovens and bakery equipment to prepare products according to recipes
- Cleaned and maintained kitchen equipment and oven
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes
- Replenished and rotated food items, following correct food cooling and storage procedures
- Packaged and labeled baked goods with accurate descriptions and ingredients
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing
- Prepared frostings and other toppings for cakes and pastries
- Packaged finished products for sale
- Prepared dough for variety of pastries, cakes and breads
- Complied with health and safety codes to protect staff and customers
- Operated and maintained bakery equipment, including ovens and mixers
- Produced consistently high-quality baked goods for customers
- Followed food safety standards when handling ingredients.
Paint Associate
Home Depot Canada
01.2021 - 09.2021
- Mixing/tinting paint for customers/contractors
- Putting together special orders for contractors in need of a larger volume order
- Giving information about other products in store and helping customers choose the right product for their project
- Working in a fast paced environment, whilst multitasking mixing multiple customers paint up and ensuring they're satisfied with the color/sheen
- Color matching different materials brought in by customers.
- Proactively addressed customer inquiries regarding special orders or out-of-stock items.
- Located merchandise in store for consumers and demonstrated usage of tools and prep items.
Cashier/Customer Service
Blue Mountain Resorts
Blue Mountains, ON
09.2019 - 11.2019
- Maintained working knowledge of nightlife, local dining establishments and historic sites to share with guests
- Conducted financial audits on scheduled basis
- Engaged guests entering facility and offered to assistance with wayfinding
- Gave information about area attractions and provided directions
- Interacted with customer service team to deliver consistent, exceptional service to all guests
- Enhanced membership sales by providing excellent customer service and staff management
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Team Leader
Blue Mountain Resorts
Blue Mountain, ON
06.2016 - 08.2019
- Worked well in a team setting, providing support and guidance
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated respect, friendliness and willingness to help wherever needed
- Exercised leadership capabilities by successfully motivating and inspiring others
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in a team environment
- Excellent communication skills, both verbal and written
- Organized and detail-oriented with a strong work ethic
- Keeping track of breaks and rotations every 30 minutes.
Education
Ornithology
Cornell University
Skills
- Cash Handling
- Cashiering
- Customer support
- Organizational Skills
- Guest Services
- Cleaning Experience
- Customer service (6 years)
- Computer skills
- Merchandising
- Retail Sales
- Communication Skills
- POS
- Computer Operation
Timeline
Housekeeping Room Attendant
Wyndham Hotel
08.2023 - Current
Membership Sales Representative
YMCA - Simcoe County
04.2022 - 02.2023
Baker
COBS Bread
11.2021 - 02.2022
Paint Associate
Home Depot Canada
01.2021 - 09.2021
Cashier/Customer Service
Blue Mountain Resorts
09.2019 - 11.2019
House Cleaner
Bungalows by the beach
03.2019 - Current
Team Leader
Blue Mountain Resorts
06.2016 - 08.2019
Ornithology
Cornell University