Alexia Discenza
Student
Montreal,QC
Summary
Hardworking, enthusiastic and passionate candidate with strong organizational skills and experience in providing courteous customer service with high levels of integrity. Ability to handle multiple tasks simultaneously with a high degree of quality. Solid team player with outgoing positive demeanor and motivated to maintain customer satisfaction. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and contribute to company success.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Waitress
Giulietta
06.2023 - Current
- Strategically time check-ins with customers to take orders and confirm satisfaction with meals, taking action to correct any problems.
- Enhance customer experience
- Answer customers' questions, recommend items, and record order information.
- Input orders accurately into point-of-sale (POS) terminal, split bills, print dining checks with total due, collect payment and offer receipts to complete transactions.
- Collaborate with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Promote specials or upsell items effectively, increasing average check size and boosting overall sales revenue.
- Demonstrate adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Exhibit strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Bartender
Giulietta
08.2022 - Current
- Continuously update knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Uphold strict regulations for safe alcohol service and food safety.
- Maintain impeccably clean, attractive and well-stocked bar area.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Develop new signature cocktails to support restaurant marketing and increase profits.
- Efficiently open and close the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Upsell menu items to customers, driving up per sale revenues and maximizing profits.
- Conduct regular inventory count to keep bar and drink supplies stocked, ensuring availability for guests.
Restaurant Hostess
Giulietta
07.2021 - 08.2022
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Checked in with servers to confirm preparedness before seating customers.
- Reported problematic guests to management to foster safe and pleasant environment.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered phone calls to take orders, give information and document reservations.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Opened and closed seating sections according to volume of guests.
- Enhanced customer experience by greeting and seating guests promptly upon arrival.
- Coordinated large party bookings by creating organized seating plans tailored to guest needs.
Education
Bachelor of Commerce -
McGill University
Montreal, QC 01.2024 - Current
Diplôme D'études Collégiales - Commerce
Champlain Regional College
Saint-Lambert, QC 09.2021 - 12.2023
High School Diploma -
Villa Maria
Montréal, QC 09.2016 - 06.2021
Skills
Effective Communication
undefinedTimeline
Bachelor of Commerce -
McGill University
01.2024 - Current
Waitress
Giulietta
06.2023 - Current
Bartender
Giulietta
08.2022 - Current
Diplôme D'études Collégiales - Commerce
Champlain Regional College
09.2021 - 12.2023
Restaurant Hostess
Giulietta
07.2021 - 08.2022
High School Diploma -
Villa Maria
09.2016 - 06.2021
Similar Profiles
Chelsia DiscenzaChelsia Discenza
Hostess at Giulietta PizzeriaHostess at Giulietta Pizzeria
Charles UetzCharles Uetz
Food Delivery Driver at Giulietta & Romeo PizzeriaFood Delivery Driver at Giulietta & Romeo Pizzeria
Ros Niko VillagraciaRos Niko Villagracia
Machine Operator at Balcan Innovations IncMachine Operator at Balcan Innovations Inc
Haia NakshoHaia Naksho
Warehouse Technician at SSENSEWarehouse Technician at SSENSE
INES YANDJOINES YANDJO
Home Care at PrivateHome Care at Private