Alex Hossein Salem
Vancouver,Canada
Summary
I am an experienced and detail-oriented professional with a strong background in regulated insurance environments, licensing procedures, and client risk assessment across multiple provinces. Known for precision, accountability, and the ability to multitask and identify discrepancies in repetitive, high-volume workflows. I bring familiarity with agency licensing processes, including licensee updates, regulatory documentation, and change tracking. Skilled in CRM systems, goal-setting, and operational coordination, committed to compliance, professional integrity, and service excellence. Dedicated to diversity, equity, and inclusion (DEI), and known for fostering collaborative, respectful team environments.
Overview
2026
2026
years of professional experience
Work History
Teaching Assistant & Coach (Occasional/Weekend)
Erickson International & Private Online Practice
05.2023 - Current
- Delivering coaching and training services in personal development, leadership and cultural adaptation through a global coaching institute and a personal online practice.
- Assisted with technical and administrative online and in-person training logistics, including breakout rooms, peer group coordination, and session tracking.
- Communicating with students via email to follow up on absences, resolve questions, and ensure smooth participation in program activities.
- Provided administrative and progress-tracking support for ICF accreditation pathways, helping students navigate credentialing requirements and meet key milestones.
- Providing tailored coaching that helps bicultural professionals and immigrants align identity, leadership style, and cultural values to thrive in Western workplaces.
Commercial Property Management
Anson Professional Centre
02.2020 - 04.2024
- Conducted detailed pre- and post-tenancy inspections, including photographic documentation, to monitor unit conditions, support lease compliance, and manage risk.
- Drafted and proofread tenancy agreements, ensuring contractual accuracy, and supported initial signings by addressing tenant inquiries and acting as an official witness.
- Performed compliance spot checks to verify tenant adherence to property rules, proactively addressed unauthorized alterations and maintained property standards.
- Served as a liaison between tenants and landlord, resolving disputes, coordinating repairs, and ensuring timely resolution of concerns professionally and confidentially.
- Tracked contract end dates, sent renewal reminders, and escalated overdue accounts through formal notices when necessary, balancing tenant engagement with enforcement actions.
- Maintained key management and security protocols, safeguarding access and ensuring all key returns were documented and verified.
- Supported operational continuity during a landlord's family emergency, assuming expanded management responsibilities and demonstrating reliability, discretion, and trust.
Licensed Insurance Advisor
The Co-operators General Insurance
05.2014 - 01.2020
- Handled inbound insurance inquiries nationally across multiple provinces, applying a detailed understanding of varying provincial regulations for home, auto, and travel insurance products.
- Maintained updated bookmarks of regulatory guidelines by province and assessed client risks accurately, recognizing when to proceed, escalate, or refer based on underwriting authority and compliance standards.
- Ensured precise and compliant client service by adapting to evolving regulatory requirements, maintaining vigilance over jurisdiction-specific risk acceptance rules, and minimizing client wait times through efficient information retrieval.
- Performed high-volume, repetitive risk assessment tasks with consistent attention to detail, following structured questioning protocols without fatigue or error, contributing to regulatory audit readiness and client service excellence.
- Conducted frontline underwriting by ordering and analyzing HITS and MVR reports to verify disclosures and identify discrepancies impacting risk assessment and premium accuracy, ensuring client consent and regulatory compliance.
Compliance Officer
The Co-operators General Insurance
- Served as the Compliance Officer for the staff in Vancouver, using the internal CRM system to monitor case statuses and action-by dates and lead activity to ensure compliance with internal service standards and regulatory timelines.
- Analyzed active cases to identify lapsing policies or overdue follow-ups, investigated root causes (e.g., staff availability or oversight), and took appropriate actions by delegating, escalating, or closing leads to maintain client service and operational efficiency.
- Proactively followed up with LIRs (Licensed Insurance Representatives) to verify status updates, prompt timely client outreach, and ensure no critical cases were left unresolved or delayed.
Health & Safety Committee Member
The Co-operators General Insurance
- Served as an active Health and Safety Committee member, ensuring compliance with WorkSafeBC protocols and internal workplace safety standards through regular inspections and proactive risk mitigation.
- Monitored fire extinguishers, first aid kits, earthquake preparedness supplies, and facility safety (trip hazards, food storage sanitation) to maintain a safe and compliant environment for staff and visitors.
- Delivered fire safety orientations to new LIRs, supported emergency preparedness planning, and coordinated replenishing emergency food and water supplies to ensure disaster readiness.
LLQP Licensed Marketing Associate
World Financial Group
09.2013 - 07.2014
- Completed the Life License Qualification Program (LLQP) in 2014, gaining regulatory knowledge of life insurance and related products, including critical illness, disability insurance, and investment-related insurance products such as annuities and segregated funds.
- Attended educational seminars on financial and retirement planning, investment fundamentals, and risk management, strengthening knowledge of client protection strategies across life insurance and wealth management products.
- Supported outreach and recruitment within WFG's Canada-wide team-building model, learning commission-based financial services' structure and compliance requirements.
- Engaged with prospective clients and recruits to explain the importance of long-term protection and financial literacy, using licensed knowledge to promote product awareness and team development.
Education
Bachelor of Applied Science -
University of British Columbia
01-2012
Certificate of Completion -
Life License Qualification Program (LLQP)
01-2014
Fundamentals of Insurance -
General Insurance Level 1 License
01-2015
Certificate of Completion -
Go Lean Six Sigma Certified Lean White Belt
01-2018
ICF Certified -
Erickson International & International Coaching Federation
01-2018
The Associate of Arts Degree in Psychology -
Langara College
01-2023
Skills
- Attention to detail
- Legal compliance
- Document review
- Risk assessment
- Written communication
- Organizational systems
- Multitasking
- Conflict resolution proficiency
- Documentation and records management
- Teamwork and collaboration
Education/Certification
- University of British Columbia, Bachelor of Applied Science (2012)
- Life License Qualification Program (LLQP), Certificate of Completion (2014)
- General Insurance Level 1 License, Fundamentals of Insurance (2015)
- Erickson International & International Coaching Federation, ICF Certified (2018)
- Go Lean Six Sigma Certified Lean White Belt, Certificate of Completion (2018)
- Langara College, The Associate of Arts Degree in Psychology (2023)
Languages
Persian
English
Timeline
Teaching Assistant & Coach (Occasional/Weekend)
Erickson International & Private Online Practice
05.2023 - Current
Commercial Property Management
Anson Professional Centre
02.2020 - 04.2024
Licensed Insurance Advisor
The Co-operators General Insurance
05.2014 - 01.2020
LLQP Licensed Marketing Associate
World Financial Group
09.2013 - 07.2014
Compliance Officer
The Co-operators General Insurance
Health & Safety Committee Member
The Co-operators General Insurance
Bachelor of Applied Science -
University of British Columbia
Certificate of Completion -
Life License Qualification Program (LLQP)
Fundamentals of Insurance -
General Insurance Level 1 License
Certificate of Completion -
Go Lean Six Sigma Certified Lean White Belt
ICF Certified -
Erickson International & International Coaching Federation
The Associate of Arts Degree in Psychology -
Langara College
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