Alexandria Cerny
Marina Del Rey
Summary
Customer-focused hospitality professional with 8+ years of experience in high-volume restaurants and retail environments. Known for anticipating guest needs, training new hires, and maintaining high service standards under pressure. Adaptable, team-oriented, and committed to delivering exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Server
Duke's Malibu/Huntington Beach
Malibu/Huntington Beach
12.2022 - Current
- Delivered high-quality service in a high-volume dining environment while maintaining speed, accuracy, and guest satisfaction.
- Demonstrated strong knowledge of restaurant history and steps of service to enhance the guest experience.
- Served as greeter and trained newly hired greeters on guest flow, seating strategy, and customer experience standards.
- RBS certified.
Server/Busser/Hostess/Bartender/Banquet Server
Hotel Paradox-Solaire Restaurant
Santa Cruz
08.2020 - 09.2022
- Provided full-service dining in both indoor restaurant and pool deck settings.
- Supported operations as bartender, hostess, and busser during understaffed shifts.
- Specialized in espresso-based beverages including lattes and cappuccinos.
- Worked banquet events including setup, service, bartending, and breakdown.
- Assisted with large-scale events such as comedy nights and trivia nights.
- Developed strong discipline and adaptability based on guest satisfaction and client needs.
- Maintained complete working knowledge of the MICROS system.
Cashier & Customer Service Associate
Whole Foods Market
Santa Cruz
05.2021 - 05.2022
- Operated the cash register and performed inventory checks.
- Served as team trainer for new hires, focusing on closing procedures and daily tasks.
- Performed supervisor-level duties at the customer service desk, including processing Amazon package returns.
Education
University of California, Santa Cruz -
University of California, Santa Cruz
Santa Cruz, CA06.2022
La Reina High School -
La Reina High School
Thousand Oaks, CA05.2017
Skills
- Customer experience and satisfaction
- Staff training and support
- Food safety and compliance
- Multitasking in high-volume environments
- Quality control and attention to detail
- Conversational Spanish
Timeline
Server
Duke's Malibu/Huntington Beach
12.2022 - Current
Cashier & Customer Service Associate
Whole Foods Market
05.2021 - 05.2022
Server/Busser/Hostess/Bartender/Banquet Server
Hotel Paradox-Solaire Restaurant
08.2020 - 09.2022
University of California, Santa Cruz -
University of California, Santa Cruz
La Reina High School -
La Reina High School