Riley Boake
Arnprior,ON
Summary
Proven leader and skilled communicator, adept in staff training and development, significantly enhancing customer experience satisfaction at Stash & Co. Excelled in sales, driving revenue growth through effective team motivation and supervision. Demonstrated expertise in store operations, ensuring seamless customer transactions and efficient baggage handling, showcasing a blend of hard and soft skills.
Overview
6
6
years of professional experience
Work History
Lead Key Holder
Stash & Co.
04.2021 - 05.2024
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by engaging clients and building rapport, creating long term clients
- Handled escalated customer concerns with tactful diplomacy, ensuring that I used my knowledge of our product to fill our clients with confidence.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Always took the initiative to learn about our new products to ensure I provided accurate I formation to our clients
Cashier
Tim Hortons
04.2019 - 04.2021
- Greeted customers entering store and responded promptly to customer requests
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, debit, and credit card transactions with excellent accuracy levels and expediency to have the customers in and out quickly to continue their day
- Worked well as a team, excellent communication skills to keep the workplace moving smoothly
Baggage Handler
Bee Clean Baggage Services
04.2018 - 01.2019
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Delegated responsibilities to other team members when made lead handler
- Collaborated with team members to ensure efficient transfer of luggage between flights.
Education
St. Pius X Secondary School
Ottawa, ONSkills
- Team motivation
- Store operations
- Staff Training and Development
- Delegation and Supervision
- Sales driven
- Customer experience satisfaction
Languages
English
Elementary
Timeline
Lead Key Holder
Stash & Co.
04.2021 - 05.2024
Cashier
Tim Hortons
04.2019 - 04.2021
Baggage Handler
Bee Clean Baggage Services
04.2018 - 01.2019
St. Pius X Secondary School
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