Alexandria Battcock
East York,ON
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to their professional environment. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive success. Resourceful and organized with a passion for growth and efficiency to meet organizational and individual needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Placement Student
The Church of the Holy Trinity
Toronto, ON
09.2024 - Current
- Support the needs of Trinity CommUNITY Hub; serving up to 200 meals a day, attending to community needs, and connecting community members with necessary resources.
- Engage in community support and outreach.
- Maintenance and promotion of organization needs through social media and advocacy.
- Leadership role in harm reduction initiatives, such as kit making, community support, advocacy, and facilitation of education for staff and volunteers.
Freelance Retail Consultant
INNbeauty
Toronto, ON
07.2024 - 10.2024
- Focused on achieving daily, weekly, and monthly sales goals in order to contribute to the overall success of the organization.
- Stayed current on industry trends and product knowledge to provide informed recommendations to customers looking for specific items or solutions.
- Achieved monthly sales targets consistently by building rapport with customers and attentively addressing their needs.
Beauty Consultant (Seasonal)
Sephora Canada
Toronto, ON, Canada
08.2023 - 01.2024
- Engaged customers by greeting and offering assistance with products and services, promoting positive customer experiences during peak holiday retail season
- Answered beauty product questions with knowledge of ingredients and application techniques
- Managed inventory levels through ordering, restocking, and tracking sales activity
- Ensured compliance with all health codes and safety regulations in the salon area
- Built strong relationships with customers by providing knowledgeable advice and recommendations
Small Business Banking Specialist
TD Canada Trust
ON, Canada
05.2022 - 10.2023
- Provided service for in-bound phone channels to a high volume of small business customers
- Leveraged strong communication skills to build relationships with clients
- Responsible for day-to-day inquiries, account maintenance, technical support, payments and transfers, and other similar tasks for customers
- Able to identify and execute opportunities to expand business relationships with customers through account upgrades and expansion of credit products
Head Receptionist
Toronto College Of Dental Hygiene and Auxiliaries
North York, ON, Canada
02.2022 - 03.2022
- Created monthly and annual financial reports for decision-making and strategic planning
- Demonstrated a 100% compliance rate in monthly evaluations of customer protection and correct completion of procedure(s)
- Responsibilities expanded to include those previously mentioned in addition to the training and oversight of up to 3 employees
- Ensured compliance with safety regulations by adhering to established policies and procedures
Receptionist
Toronto College Of Dental Hygiene and Auxiliaries
North York, ON, Canada
01.2022 - 02.2022
- Responsible for recruiting new dental patients for supervised student practice in alignment with college mandates
- Ensured properly balanced financial records daily
- Greeted visitors warmly and ensured they had a positive experience
- Checked-in and directed patients to the appropriate dental clinic to receive care
- Assisted with administrative tasks such as filing documents, copying materials
Skincare Consultant
Sephora Canada
Toronto, ON, Canada
04.2018 - 09.2021
- Analyzed customer needs to recommend appropriate skincare products and services
- Developed expertise in skincare product knowledge, including ingredients and application techniques
- Participated in ongoing training sessions to stay current on new trends in the industry
- Built strong relationships with customers through providing excellent follow-up care
- Adhered to company policies regarding safety procedures during treatments
Cashier
Sephora Canada
Toronto, ON, Canada
04.2017 - 04.2018
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Delivered exceptional customer service at all points of contact
Cashier
Metro Inc.
Port Union, ON, Canada
09.2015 - 03.2017
- Performed general housekeeping duties such as sweeping, mopping, and sanitizing bathrooms located within the food building
- Managed stock levels, restocked bathroom supplies as needed
- Utilized appropriate cleaning chemicals according to manufacturer's instructions and Material Safety Data Sheets
- Demonstrated strong organizational skills to maintain cleanliness of restroom facilities
Education
Diploma, Accelerated - Social Service Work
George Brown College
TorontoBachelor of Arts (B.A.) - Women and Gender Studies & Equity Studies
University of Toronto
Toronto11.2021
High School Diploma -
Sir Oliver Mowat
Toronto06.2016
Skills
- Drive to provide anti-oppressive, intersectional care to clients and community
- Education & Facilitation
- Client advocacy
- Conflict resolution
- Multidisciplinary team collaboration
- Self-awareness
Languages
English
Professional Working
Awards
Honor Roll Recipient
Contact - Personal Information
Alexandria, Battcock, East York, ON, M4J 2G5, (416) 876-9855, Alexandria.battcock@georgebrown.ca
Certification
Understanding and Managing Aggressive Behaviours (UMAB) - Safewalk, 2024
De-Escalation - Toronto Drop-in Network, 2025
Workplace Health and Safety, 2024
Timeline
Field Placement Student
The Church of the Holy Trinity
09.2024 - Current
Freelance Retail Consultant
INNbeauty
07.2024 - 10.2024
Beauty Consultant (Seasonal)
Sephora Canada
08.2023 - 01.2024
Small Business Banking Specialist
TD Canada Trust
05.2022 - 10.2023
Head Receptionist
Toronto College Of Dental Hygiene and Auxiliaries
02.2022 - 03.2022
Receptionist
Toronto College Of Dental Hygiene and Auxiliaries
01.2022 - 02.2022
Skincare Consultant
Sephora Canada
04.2018 - 09.2021
Cashier
Sephora Canada
04.2017 - 04.2018
Cashier
Metro Inc.
09.2015 - 03.2017
Bachelor of Arts (B.A.) - Women and Gender Studies & Equity Studies
University of Toronto
High School Diploma -
Sir Oliver Mowat
Diploma, Accelerated - Social Service Work
George Brown College