Alexandre Bertrand
Rockland,ON
Summary
Active member of the community for over 15 years helping others during potentially their most trying times. I am a father with a well balanced support network; active sport enthusiast with 5 years of dispatching and fleet management experience.
Overview
10
10
years of professional experience
Work History
Tow Truck Driver
OnStar Towing / Pro Solution Towing
2019.01 - Current
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Insure proper delivery of vehicles
- Professional accident recovery
Shop Manager
Campeau Bus Lines
2017.11 - 2019.01
- Coordinated with parts department to determine availability of necessary components.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Assisted in maintaining a high-functioning service department by taking on additional responsibilities including inventory management and shop maintenance tasks.
- Assign work to all the mechanics
- Assure all vehicles are well maintained
- Follow up on current tasks at hand with technicians
- Oversaw fleet of 300 plus vehicles including school busses and minivans
- Help technicians perform semi annual inspections on school busses and minivans
- Ensure all required parts to be replaced have been ordered daily and follow up with suppliers
- Receive, document and distribute work orders to service team utilizing technician strength and weaknesses
Dispatcher
Campeau Bus Lines
2015.10 - 2017.11
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Monitored and tracked dispatch communication systems.
- Scheduled and organized school routes
- Directing drivers on the radio
- Resolving issues with parents, school board and the drivers
- Monitored vehicle locations to coordinate timely arrivals.
- Worked effectively in fast-paced environments.
Lube Technician
Oil Changers
2014.05 - 2017.11
- Elevated overall service experience for clients through skilled tire rotations, brake inspections, fluid checks, and filter replacements as needed.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Retained accurate records of purchases, titles and sales.
- Kept shop areas neat, clean, and free of safety hazards.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
Education
High School Diploma -
Centre Professionnel EtTechnique Minto
Ottawa, ON06.2015
Skills
- Data Entry
- Service Coordination
- Customer Relations
- Work Order Management
- Dispatch Coordination
- Ability to work in a team environment
- Knowledge of GPS systems and geography
- Multi tasking skills
- Ability to resolve conflicts and solve problems
- Knowledge of basic computer programs
- Aptitude to learn new software systems
- Excellent communications skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Tow Truck Driver
OnStar Towing / Pro Solution Towing
2019.01 - Current
Shop Manager
Campeau Bus Lines
2017.11 - 2019.01
Dispatcher
Campeau Bus Lines
2015.10 - 2017.11
Lube Technician
Oil Changers
2014.05 - 2017.11
High School Diploma -
Centre Professionnel EtTechnique Minto
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