Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexandre Bertrand

Rockland,ON

Summary

Active member of the community for over 15 years helping others during potentially their most trying times. I am a father with a well balanced support network; active sport enthusiast with 5 years of dispatching and fleet management experience.

Overview

10
10
years of professional experience

Work History

Tow Truck Driver

OnStar Towing / Pro Solution Towing
01.2019 - Current
  • Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
  • Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Insure proper delivery of vehicles
  • Professional accident recovery

Shop Manager

Campeau Bus Lines
11.2017 - 01.2019
  • Coordinated with parts department to determine availability of necessary components.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Assisted in maintaining a high-functioning service department by taking on additional responsibilities including inventory management and shop maintenance tasks.
  • Assign work to all the mechanics
  • Assure all vehicles are well maintained
  • Follow up on current tasks at hand with technicians
  • Oversaw fleet of 300 plus vehicles including school busses and minivans
  • Help technicians perform semi annual inspections on school busses and minivans
  • Ensure all required parts to be replaced have been ordered daily and follow up with suppliers
  • Receive, document and distribute work orders to service team utilizing technician strength and weaknesses

Dispatcher

Campeau Bus Lines
10.2015 - 11.2017
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Monitored and tracked dispatch communication systems.
  • Scheduled and organized school routes
  • Directing drivers on the radio
  • Resolving issues with parents, school board and the drivers
  • Monitored vehicle locations to coordinate timely arrivals.
  • Worked effectively in fast-paced environments.

Lube Technician

Oil Changers
05.2014 - 11.2017
  • Elevated overall service experience for clients through skilled tire rotations, brake inspections, fluid checks, and filter replacements as needed.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Retained accurate records of purchases, titles and sales.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Increased shop efficiency with meticulous organization of tools, equipment, and supplies.

Education

High School Diploma -

Centre Professionnel EtTechnique Minto
Ottawa, ON
06.2015

Skills

  • Data Entry
  • Service Coordination
  • Customer Relations
  • Work Order Management
  • Dispatch Coordination
  • Ability to work in a team environment
  • Knowledge of GPS systems and geography
  • Multi tasking skills
  • Ability to resolve conflicts and solve problems
  • Knowledge of basic computer programs
  • Aptitude to learn new software systems
  • Excellent communications skills

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Tow Truck Driver

OnStar Towing / Pro Solution Towing
01.2019 - Current

Shop Manager

Campeau Bus Lines
11.2017 - 01.2019

Dispatcher

Campeau Bus Lines
10.2015 - 11.2017

Lube Technician

Oil Changers
05.2014 - 11.2017

High School Diploma -

Centre Professionnel EtTechnique Minto

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Alexandre Bertrand