Ameer Ghafoori
Livermore
Summary
Dynamic professional with a strong work ethic and proven customer service skills, honed at Metro Towing. Expert in towing equipment operation and vehicle recovery, consistently enhancing client satisfaction through effective communication and roadside assistance. Recognized for adaptability and critical thinking in high-pressure situations, ensuring safety and efficiency in all tasks.
Professional driver with strong background in vehicle recovery and roadside assistance. Known for reliability, adaptability, and effective teamwork to meet changing demands. Skilled in operating towing equipment, ensuring safety, and delivering excellent customer service. Focused on achieving results and supporting team success.
Experienced with vehicle recovery and roadside assistance operations. Utilizes advanced towing techniques and safety protocols to ensure efficient service. Track record of maintaining vehicle integrity and providing excellent customer service during stressful situations.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional automotive technician with proven track record in tire and lube maintenance, committed to high standards and achieving results. Extensive experience in performing oil changes, tire services, and routine vehicle checks while maintaining collaborative work environment. Known for reliability, flexibility, and effective problem-solving skills that meet evolving service demands.
Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Tow Truck Driver
Metro Towing
01.2021 - 03.2025
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
Tire and Lube Technician
Cotsco
10.2020 - 01.2021
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Customer Service Representative
Lowes Home Improvment
06.2017 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Warehouse Worker
Amazon
01.2016 - 04.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Ride Operator
Boomers
09.2013 - 10.2015
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
Education
Associate of Science - Fire Science
Las Positas College
Livermore, CA06-2022
High School Diploma -
Livermore High School
Livermore, CA06-2015
Skills
- Strong work ethic
- Towing equipment operation
- Customer service
- Safe driving practices
- Roadside assistance
- Vehicle recovery expertise
- Active listening
- Critical thinking
- Data entry
- Oil change expertise
- Wheel balancing
- Tire installation
Languages
English
Full Professional
farsi
Full Professional
Spanish
Limited Working
Timeline
Tow Truck Driver
Metro Towing
01.2021 - 03.2025
Tire and Lube Technician
Cotsco
10.2020 - 01.2021
Customer Service Representative
Lowes Home Improvment
06.2017 - 06.2020
Warehouse Worker
Amazon
01.2016 - 04.2016
Ride Operator
Boomers
09.2013 - 10.2015
Associate of Science - Fire Science
Las Positas College
High School Diploma -
Livermore High School
Similar Profiles
Lakeisha RooksLakeisha Rooks
Office Personnel/Dispatcher at South Metro TowingOffice Personnel/Dispatcher at South Metro Towing
Anaja VizcarrondoAnaja Vizcarrondo
Tow Truck Dispatcher at B & M Towing - Automotive Towing And Roadside AssistanceTow Truck Dispatcher at B & M Towing - Automotive Towing And Roadside Assistance
Lance MeyerLance Meyer
Tow Truck Operator at Ste. Gen Towing/ Perry County TowingTow Truck Operator at Ste. Gen Towing/ Perry County Towing
Dillon KennedyDillon Kennedy
Discretionary Trader at IndependantDiscretionary Trader at Independant
BEHNAZ SANAIEBEHNAZ SANAIE
Smashbox Makeup Representative at Smashbox CosmeticsSmashbox Makeup Representative at Smashbox Cosmetics