Alexandra LeBlanc
Ottawa,Canada
Summary
Motivated Master’s graduate in Health Promotion from a Dutch university, eager to gain professional experience in the Netherlands. Proven ability to lead projects, communicate effectively, and work collaboratively in diverse teams. Thrive under pressure and bring organization, adaptability, and reliability to every role, with a strong commitment to making a meaningful impact.
Overview
10
10
years of professional experience
Work History
Health Promotion Volunteer
Social Harvest
Ottawa, ON
02.2025 - Current
- Plan, implement and evaluate a health promotion program for a multicultural intergenerational community to improve food literacy and nutrition knowledge. Develop budget-friendly recipes incorporating Social Harvestʼs microgreens and vegetables, educating participants on practical meal preparation and grocery shopping strategies. Lead interactive sessions on nutritional facts, empowering individuals to make informed, healthy food choices.
3-1-1 Client Service Agent
City of Ottawa
Ottawa, ON
02.2022 - 04.2023
- Effectively communicated with City of Ottawa residents and businesses, providing information on services, programs, policies, and permits, while ensuring efficient and professional responses to inquiries and urgent requests.
Aquatic Supervisor
City of Ottawa
Ottawa, ON
05.2019 - 02.2022
- Oversaw the aquatic facility, programs, and staff, managed in-service trainings to mentor team members, and documented disciplinary actions with implementation of corrective plans.
Customer Service Representative
City of Ottawa
Ottawa, ON
05.2019 - 02.2022
- Maintained constant pool surveillance to respond to emergencies, delivered lessons and feedback to students and parents, and communicated rules and expectations in line with City of Ottawa policies.
Lifeguard & Swim Instructor
City of Ottawa
Ottawa, ON
09.2015 - 03.2021
- De-escalated customer concerns and complaints while maintaining a calm, friendly demeanor, and promoted City of Ottawa memberships and programs, educating customers on special pricing opportunities.
Education
Master of Science in Health Education And Promotion -
Maastricht University
Maastricht, NL07.2024
Honours Bachelor of Human Kinetics -
University of Ottawa
Ottawa, CA05.2021
Skills
- Teamwork
- Time management
- Customer Service
- Multitasking
- Organization
- Microsoft365
Languages
English
Full Professional
French
Professional
Dutch
Limited
Personal Information
- Date of Birth: 04/26/99
- Nationality: Canadian
- Driving License: Yes
Timeline
Health Promotion Volunteer
Social Harvest
02.2025 - Current
3-1-1 Client Service Agent
City of Ottawa
02.2022 - 04.2023
Aquatic Supervisor
City of Ottawa
05.2019 - 02.2022
Customer Service Representative
City of Ottawa
05.2019 - 02.2022
Lifeguard & Swim Instructor
City of Ottawa
09.2015 - 03.2021
Master of Science in Health Education And Promotion -
Maastricht University
Honours Bachelor of Human Kinetics -
University of Ottawa
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