Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Kassatkina

207-1250 Comox St. Vancouver,BC

Summary

Dynamic professional with a proven track record at Parq Vancouver, excelling in fast-paced environments through exceptional customer service and adaptability. Mastered efficient game operations and enhanced guest satisfaction, demonstrating a continuous learning mindset and problem-solving abilities. Skilled in fostering teamwork and collaboration, significantly contributing to a positive workplace atmosphere and client retention. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Casino Dealer

Parq Vancouver
02.2005 - 07.2024
  • Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
  • Increased table game efficiency with effective chip handling and accurate card dealing techniques.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Maintained a strong knowledge of industry trends and game updates, participating in ongoing education to continuously improve professional skills.
  • Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
  • Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.

Line Cook

Ukrainian Village Restaurant
07.1999 - 09.2002
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Education

No Degree - Business Administration

Sprott Shaw College, Vancouver BC
Vancouver, BC
01.2004

Skills

  • Adaptability to Change
  • Excellent customer service
  • Patience and composure
  • Quick Decision Making
  • Team player mentality
  • Continuous learning mindset
  • Stress Tolerance
  • Guest service
  • Teamwork and Collaboration
  • Problem-solving abilities

Timeline

Casino Dealer

Parq Vancouver
02.2005 - 07.2024

Line Cook

Ukrainian Village Restaurant
07.1999 - 09.2002

No Degree - Business Administration

Sprott Shaw College, Vancouver BC
Alexandra Kassatkina