Alexandra Eastman
Surrey,Canada
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
MNP LLP
02.2021 - Current
- Deliver excellent customer service through prompt response to client inquiries, addressing concerns effectively, and building strong relationships
- Ensure accurate record-keeping and database management
- Promote a positive work environment through effective communication and fostering professional relationships among colleagues
- Maintained inventory of office supplies and placed orders
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
Platform Admin
GP Strategies
06.2020 - 02.2021
- Company Overview: UOB Singapore
- Created course in Intrepid Platform based on country requirements
- Maintained participant enrollment within the platform
- Oversaw Quality Assurance within each program
- Created bi-weekly survey’s using SurveyMonkey
- Provided tier 2 tech support for moderators
- Provided Postmortem reports upon close of each course
Learning Coordinator
GP Strategies
01.2019 - 02.2021
- Company Overview: London Business School
- Provided online support for Degree programs
- Provided online support for Executive Education programs
- Maintained quality assurance daily
- Provided weekly reporting to the Learning Manager and Program owner regarding learner engagement
- Collaborated with the Learning Manager on ways to increase learner engagement
Learning Coordinator
GP Strategies
02.2018 - 02.2021
- Company Overview: Microsoft
- Provided online support for the MOOC (Massively Open Online Courses)
- Oversaw Quality Assurance for the duration of the MOOC
- Maintained participant enrollment
- Provided technical support for Virtual Instructor Led Training (VILT)
- Coordinated breakouts within a Virtual led classroom
- Reconciled all completed courses
- Trained new moderators for MOOC Support and VILT Support
- Awarded digital badges to participants who have successfully completed training
Learning Administrator
GP Strategies
09.2016 - 02.2018
- Company Overview: HSBC Account – Vancouver, BC
- Provided onsite support for Instructor Led Training
- Worked with supplier to order materials
- Supported offsite events from booking thru to end of event
- Provided weekly reporting to Learning Managers regarding new hires
- Provided weekly updates and follow ups for new hires approaching deadline
- Managed reconciliation of course completions
- HSBC Account – Vancouver, BC
Education
No Degree - Business And Media
BCIT
Burnaby, BC07-2026
LLQP Certification Course - Certification Course for Life Insurance License
Business Career College
Surrey, BC01.2009
Hospitality Management Program - Diploma
Vancouver Community College
Vancouver, BC01.2006
Accounting and Marketing Courses - Completed 2 years
Kwantlen Polytechnic University
Surrey, BC01.2004
High School - Diploma
Johnston Heights Secondary
Surrey, BC01.2002
Skills
- Microsoft Office Suite
- Data entry
- Office administration
- Typing: 75 WPM
- Resourceful
- Excellent communication skills
- Professional
- Detail oriented
Certification
- First Aid, 2007
- Dale Carnegie, 2006
Timeline
Administrative Assistant
MNP LLP
02.2021 - Current
Platform Admin
GP Strategies
06.2020 - 02.2021
Learning Coordinator
GP Strategies
01.2019 - 02.2021
Learning Coordinator
GP Strategies
02.2018 - 02.2021
Learning Administrator
GP Strategies
09.2016 - 02.2018
LLQP Certification Course - Certification Course for Life Insurance License
Business Career College
Hospitality Management Program - Diploma
Vancouver Community College
Accounting and Marketing Courses - Completed 2 years
Kwantlen Polytechnic University
High School - Diploma
Johnston Heights Secondary
No Degree - Business And Media
BCIT
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